The following item ran in “Kokua Line” on Sept. 29.

Question: What is the best way to drop off people with limited mobility at Aloha Stadium for UH football games and then pick them up after? I was thinking that I could enter, pay the parking, drop them off at the midfield gates so they could catch the elevators up and then be refunded for parking when I leave. Is that possible? Then where do I go to pick them up after the game?

Answer: Yes, you can drop off near that area and get your parking fee back, as long as your passenger is eligible under the U.S. Americans with Disabilities Act and you follow the drop-off/pickup procedure for people with disabilities, said Ryan Andrews, deputy stadium manager. He said the process is as follows:

>> The ADA entrance gate is at Parking Gate No. 1 (Main Salt Lake Entrance).

>> Guest must have an ADA identification card with them and pay the $7 entrance fee.

>> Guest must inform the parking director that they are being dropped off and ask for a refund slip.

>> The passenger should be dropped off near Turnstile Gate No. 4 (ADA entrance gate).

>> The driver can collect the refund from the parking attendant at the main exit gate.

>> Pickup is in the same area (near Turnstile Gate No. 4) after the game.

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The following item ran in “Kokua Line” on Oct. 16

Hawaiian Electric Co. has a new automated Trouble Line that can pinpoint a customer’s address, generate an outage report immediately and accommodate thousands of calls at once. The system recognizes the caller’s phone number to verify the the customer’s address.

For the Trouble Line to work properly, HECO needs accurate contact information for its customers. So the company is mailing out letters asking customers to update their contact information, including their phone numbers and email addresses.

These letters are legitimate; they are from HECO and not a scam.

The first batch was mailed in October, and the last went out Nov. 14, a spokeswoman said. Upon receiving the letter, a customer can respond via the postage-paid reply form, by phone or online; instructions are in the mailer.

As for reporting problems with HECO electrical service, the new Trouble Line is 855-304-1212.

Write to Kokua Line at Honolulu Star- Advertiser, 7 Waterfront Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813; call 529-4773; or email kokualine@staradvertiser.com.