Hawaiian Airlines earned No. 1 rankings for service reliability in November among the nation’s 15 largest carriers as it arrived on schedule 94.1 percent of the time and had no cancellations out of 5,985 flights.
The airline’s on-time performance was 8.4 percentage points better than the industry average of 85.7 percent, according to the U.S. Department of Transportation’s Air Travel Consumer Report. AirTran Airways, which is being merged into Southwest Airlines, was second best at 91.3 percent.
Hawaiian finished eighth for fewest mishandled baggage reports with 2.56 per 1,000 passengers, or a total of 1,899 reports for 742,497 passengers.
And the airline was 10th for fewest consumer complaints with 1.39 per 100,000 passengers, or 11 out of 791,033 passengers.