POSTED: 01:30 a.m. HST, Mar 29, 2014
LAST UPDATED: 07:29 a.m. HST, Mar 30, 2014
DALLAS » A deaf couple is upset over a note that an American Airlines employee attached to one of their bags, referring to the pair as "deaf and dumb."
James Moehle and Angela Huckaby were returning home to Houston from a vacation in Hawaii when one of their bags was misplaced by the airline. When it was delivered later, a handwritten note attached to the bag read, "Please Text Deaf And Dumb."
Moehle's mother, Kaye Moehle, said the note was "outrageous and cruel and unnecessary."
Airline spokesman Casey Norton said Friday that the employee who wrote the note did not intend to insult anyone and will go through sensitivity training.
One of the couple's bags was misplaced on the final leg of the couple's journey home, from Dallas to Houston. In such cases, American uses another company to deliver late-arriving baggage to passengers.
Norton said an American employee who is not a native English speaker scrawled the note to alert a delivery driver that he should contact the couple by text message when delivering the bag.
The airline employee "will go through new respect training," Norton said. "We are using it as a systemwide teaching example so that everybody is more respectful of those who have different impairments."
That was welcome news for Kaye Moehle, who initially demanded the worker be fired but later said she didn't want anyone to lose their job and hoped that some good could come out of the situation.