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Hawaiian Air ranks best as cancellations, delays rise

By Associated Press


WASHINGTON » More flights on U.S. airlines are running late or getting canceled, and complaints are rising.

The Transportation Department said Wednesday that 76.9 percent of flights arrived on time in May, down from 79.6 percent in April and 79.4 percent in May 2013.

Hawaiian Airlines and Alaska Airlines, which get good weather on many routes, rank best. ExpressJet and Envoy, which fly smaller planes for big airlines, rank last. Hawaiian Airlines has been the leading U.S. carrier in on-time performance for 10 consecutive years.



The leading airlines and their on-time performance in May.

Top 12

1. Hawaiian Airlines 93.2%
2. Alaska Airlines 89.7%
3. Delta Air Lines 84.4%
4. AirTran Airways 83.9%
5. US Airways 82.1%
6. Virgin America 81.8%
7. SkyWest 78.7%
8. JetBlue Airways 77.3%
9. American Airlines 76.8%
10. United Airlines 76.4%
11. Frontier Airlines 73.4%
12. Southwest Airlines 71.8%

The government says the 16 largest airlines canceled 1.9 percent of their U.S. flights in May, nearly double the rate in April and last May.

The airline industry said bad weather was largely to blame. Jean Medina, a spokeswoman for the trade group Airlines for America, said nearly 8,300 flights were canceled due to storms in the Midwest and Northeast between May 8 and 16, accounting for more than half of the month's cancellations.

Four domestic flights — all on United — and one international flight operated for United by ExpressJet were stuck on the ground longer than federal rules allow. A United spokeswoman said the airline was cooperating with federal officials investigating the incidents.

Fliers filed 1,010 complaints with the government against U.S. airlines in May, up from 720 a year earlier. About half involved flight problems such as delays and cancellations.

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lokela wrote:
Good for Hawaiian Air. Though every time I ride Hawaiian my flight is delayed.
on July 10,2014 | 05:54AM
aomohoa wrote:
I have only had one delay with them. It will be interesting to see if most of the delays are in or out of JFK airport in the winter.
on July 10,2014 | 08:56AM
localguy wrote:
No big news here. Hawaiian will only fly to primarily fair weather destinations so they can maintain their inflated on time rate.
on July 10,2014 | 06:10AM
BuhByeAloha wrote:
Wow, you sure have Hawaiian figured out. They only fly to certain destinations for the sole purpose of inflating their "on time rate". It doesn't look like you're going to let logic get in the way of that witty comment. There are thousands of considerations when determining where an airline should send their airplanes. And from what I know of Hawaiian, their on time performance is due to a lot of hard working employees that are proud of that distinction.
on July 10,2014 | 06:33AM
false wrote:
But you've got to admit that bad weather conditions have a lot to do about delays, no?
on July 10,2014 | 08:43AM
samidunn wrote:
on July 10,2014 | 09:44AM
krusha wrote:
If you look at the bottom 12, you'll probably see Allegiant Air there, especially for value of service. You think you are getting a good deal, but you pretty much get what you pay for when you fly with them...
on July 10,2014 | 06:50AM
loquaciousone wrote:
How often does Hawaiian Airlines have to deal with snowstorms?
on July 10,2014 | 06:51AM
aomohoa wrote:
Winter in New York, maybe.
on July 10,2014 | 08:58AM
KeithHaugen wrote:
HA has too many delays, they still announce flights from Honolulu to "Kahalui" and from Kahuli to "Hanalulu," but my latest complaint about Hawaiian Air is how they make their profits. When we had to change our return flights from Maui to Honolulu because of a death in the family, they charged us $95 extra (for each of us) for the new flight and (naturally) they refused to refund the cost of the later flight we had to give up. A customer service agent at their reservations number suggested we ask for a refund, considering the circumstances. So we did. The Hawaiian Airlines response? "Regretfully, we are unable to reimburse the fare difference for the changed flight." Maybe if we were tourists, it would be different. I recall,when I was director of public relations and advertising for an inter-island airline, we often took into consideration such things as a death in the family, and we NEVER charged the bereaved family members double when they found it necessary to make such a schedule change. Hawaiian has no heart, no aloha for passengers during difficult times. Kaumaha wale no kela.
on July 10,2014 | 07:19AM
samidunn wrote:
Sounds like a bitter ex airline executive.
on July 10,2014 | 09:45AM
false wrote:
Sounds like you or family works for HA.
on July 10,2014 | 05:22PM
hilopango wrote:
"Hanalulu"...hearing that word makes me grit my teeth. I have issues with Hawaiian Air as well, which has kept me from visiting my mom in Hilo as often as I should.
on July 10,2014 | 10:11AM
BuhByeAloha wrote:
No heart, no aloha? I've seen awesome things from Hawaiian. I used to only fly United, until I saw the way HA treats passengers. I would bet your death in the family story is a stretch. The family goldfish doesn't count.
on July 10,2014 | 10:48AM
KeithHaugen wrote:
Comparing our brother to your goldfish is downright cruel. In all fairness, I must add that HA service was excellent. My wife was in a wheelchair, recovering from hip surgeries, and everyone from customer service, flight attendants, even a Captain went out of their way to be sure she was well cared for. With regard to Hawaiian Airlines employees, we have no complaint. Forcing us to pay for four seats for two of us to get home to handle matters related to a death in the family is what upset me.
on July 10,2014 | 04:32PM
BuhByeAloha wrote:
If your brother passed, I am very sorry. Most people come up with a million fake storries to get what they want. Again, I'm sorry.
on July 10,2014 | 10:49PM
roxeee wrote:
Sometimes, I am waiting at the gate for my flight, and they announce that my flight has been 'combined' with another. We are instructed to go to a different gate. I usually have to wait 20 or 30 minutes. So technically, my flight was not delayed or cancelled; it was 'combined'.
on July 10,2014 | 08:54AM
samidunn wrote:
Oh I'm sure that's the way the Transportation Department counts it.
on July 10,2014 | 09:47AM
KeithHaugen wrote:
Like all other airlines, HA cancels and combines flights to save money.
on July 10,2014 | 04:32PM
roxeee wrote:
Mr. Haugen: Yes, I understand... but I wonder if those 'combined' flights are counted as cancelled or delayed? Maybe that's why their numbers are so good. One time, when I inquired about my flight, they kept stressing to me that it was not cancelled nor delayed... it was combined. OK, whatever.
on July 10,2014 | 06:43PM
Xennex1170 wrote:
I'm going to guess that they take the schedule of the plane that the Hawaiian flight was 'combined' into.
on July 27,2014 | 07:08PM
Muzzy996 wrote:
Worst part about Hawaiian these days is getting to the gate at HNL International Airport. By participating in the TSA Precheck program they've effectively cut the capacity of the security line down by nearly half leading to a long line through the makai security check point. The current configuration (as of the last time I flew out of HNL a few weeks ago) of the security point doesn't allow for enough capacity to make up for what was taken away by precheck, there simply isnt enough space to bring in more TSA staff to do it. The stop gap solution is to increase the random number of people allowed to enter the Pre-Check line by "awarding" them with the option to go into it by a designation on their boarding pass. The problem with that though is not everyone goes since nobody wants to split off from their group or worse, they're unable to because they cant (my son who's underage won the chance to go but was unable to since he couldn't bring a parent with him). The whole security problem is sickening because without any other major interisland carriers we're now forced to live with it.
on July 10,2014 | 04:22PM
HonoluluHawaii wrote:
Surprising Southwest Airlines is ranked so low for ontime performance. As they say, don't force it, because that's when accidents occur. Good luck David U. in your new job as a First Officer for Hawaiian Airlines.
on July 10,2014 | 05:10PM
64hoo wrote:
its not surprising southwest airlines probably will always have that delay because where they fly is always in tornado land. so they fly on time when its nice weather where ever they go. if we had all these tornado watches down here are airlines would be the worse airlines for being late.
on July 11,2014 | 12:54AM