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Directory assistance reps not based in United States

Question: There’s something different happening with Hawaiian Telcom’s directory assistance. Are the agents based in Hawaii anymore? Read More

Not all city golf courses are mowed 7 days a week

Question: I regularly play the Ewa Villages, West Loch and Pali golf courses on Sundays and have noticed that the greens are never cut to make them playable. It looks like there are no greens workers on weekends. Why doesn’t the city improve the playing conditions for the weekends, which are the busiest and most expensive times to play golf? Read More

Medicare and Social Security differ over card lamination

Question: We just got our new Medicare cards and wondered if we could laminate them. Our old ones got so damaged from putting them in and out of our wallets; they were a little bigger than normal, so they didn’t fit right in our wallets. Read More

Note more than a courtesy after damaging collision

Question: Somebody hit my friend’s car in the parking garage. She said “they didn’t even leave a note,” like it was a nice thing to do, not a requirement. Read More
 

$14K from lantern donors goes to beautify event site

Question: Who pays for the cost of the lantern festival, including permits, security, workers, equipment, etc.? And where does the donation go to? Read More

Parents risk legal trouble for kicking kid out of home

Question: One of my daughter’s friend’s parents are kicking her out of the house as of this summer. The girl is 16, just finishing her sophomore year of high school. She’s talking about moving in with either another friend or her boyfriend. Read More

Seek rebate and free disposal for old fridge that still runs

Question: Mahalo for emphasizing that old refrigerators must be secured properly so kids and animals can’t get in there and suffocate. Many appliances I see on the curb aren’t taped up. Read More
 

Don’t fall for shopper scam when unsolicited check comes

Question: In this day and age, it’s hard to tell what is real and what is a scam. I did sign up to be a secret shopper, but what they mailed me seems sketchy. Read More

GET due on rental income even if parent is landlord

Question: Recently I purchased a townhouse and I’m planning to rent it to my son. My accountant told me that I must get a general excise tax license. Read More

General excise tax applies to charitable fundraising

Question: What federal, state and local taxes are nonprofit organizations exempt from paying? Do nonprofits in Hawaii pay GE tax? Read More

Reporting crimes by phone a ‘win-win,’ HPD chief says

Question: In the past the Honolulu Police Department took complaints over the phone. Now I understand they changed the policy and have a police officer come to talk to you in person. Can you make a police report over the phone? Read More

Big Island lava-land owners get a tax break, not a buyout

Question: What happens to the land when the lava flow covers it? Does the state or county claim title to it? If so, do they compensate the previous owners? What about if land is only partially covered by lava? Read More

Eligibility for Hawaiian school not based on web DNA test

Question: Will Kamehameha Schools accept a DNA test as proof of Hawaiian heritage for admission to its programs? I mean like from Ancestry.com? My mom’s test came back “Polynesian,” but we don’t have all the paperwork. Read More

Dog in back of pickup truck is reminder of city safety law

Question: My girlfriend told me it’s not legal for her dog to ride in the back of my pickup truck. Can that be true? She said it’s dangerous and against the law. I think she just wants to keep the dog on her lap. Is she right? Read More

Charred hulk still eyesore nearly 6 months after fire

Question: A caretaker’s cottage at Kalani High School burned down in November. The eyesore burned shell is still there. When will it be torn down and/or removed? Read More

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