Kokua Line answers the Hawaii community’s most asked questions. Got a question? Find out how you can submit it to be featured.
Question: My wife and I have “freezes” on our individual credit reports from the three major credit reporting agencies. That should be significant preventive measures against the Navvis breach, right? Read more
Question: I just got a letter from a company I have never heard of saying that my private medical information was hacked because I am a member of HMSA and what to do about it, which involves going to a website and inputting personal information. Is this a scam? Read more
Question: Is Honolulu opposing 9th Circuit rulings that invalidated laws against homeless camps on public property (808ne.ws/ 3S0d7kT)? If not, why not? Read more
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My wife and I recently moved from Mililani to Waipahu. How do we update our voting registration? Read more
Question: I’ve noticed that the handicap stalls have parking meters in the Kaimuki parking lot situated between Koko Head and 12th avenues. Why is this, and will it be islandwide? Read more
Question: Did the city change how it issues disability parking permits? Read more
Question: Will HECO compensate customers who lost refrigerators full of food to the power outage or whose appliances and/or electronic devices failed to resume normal operation after electricity was restored? Read more
Question: One, DOT said the Pali resurfacing was done, but there are places where lane markings are poor; when will this be fixed? Read more
If someone is selling fireworks illegally, what exactly do we have to report if we want to? Read more
Question: My driver’s license expired over a year ago. I plan on taking driving lessons to become familiar with bells and whistles on new-model cars. Read more
Question: I looked on the Parks and Rec website for the spring catalog, but it looks like the sign-ups for last fall are still listed. Read more
Question: Can city opala workers accept cash tips? If yes, what is the best way to deliver the tip? Read more
Question: I thought there was a law that gift cards can’t expire. Read more
Question: Will the city pick up the garbage Christmas Day since it’s not on a Sunday like in 2022? Read more
Question: Auwe! Our post office usually has stacks of flat-rate boxes in the lobby, free for the taking, but last week there were none. Read more
Question: I am part of a union and was recently told that if we were to go on strike, we would be able to collect unemployment insurance. Read more
Question: We did a round trip from Kailua to Honolulu over the weekend, and what to my wondering eyes … Could it be that the Pali Highway Resurfacing Project is at long last all pau? Read more
Question: Is the fireworks amnesty only one day? Also, is there a dropoff in Ewa Beach? Read more
Question: Is there a uniform policy regarding public use of UH campus grounds during periods when class is not in session? Read more
Question: Kokua Line frequently says to contact this or that city agency when a problem occurs, such as with abandoned cars or homeless camps or missing driver’s licenses — all sorts of problems. But does anyone actually follow up on these complaints? If yes, how quickly? Read more
Question: Some restaurants that receive a red placard from the Department of Health seem to reopen very quickly and I am wondering what the process is to reopen after an infraction so serious that the restaurant had to close down? Read more
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