Thursday, November 26, 2015         

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Hawaiian Telcom working on 'isolated pockets' of phone outages

By Star-Advertiser Staff


Hawaiian Telcom says a few isolated pockets remain where customers have been without phone service for several days, but that crews are working 10- to 12-hour shifts through the holidays to restore lines.

“We are still responding to trouble situations that were reported to us as a result of the heavy rains,” Scott Simon, executive director of corporate communications for Hawaiian Telcom, said Friday. “The vast, vast majority of our cabling system is working just fine. What we’re dealing with now are isolated pockets, even individual customers where the cable has somehow been infiltrated with water.”

Simon said he did not have figures on how many people were affected. The company has brought some technicians from the Neighbor Islands to help. 

Customers who have questions or need help should call Hawaiian Telcom’s 24-hour repair number at 643-6111.

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