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Burger King unveils new menu similar to McDonald's

By Candace Choi

Associated Press

POSTED:
LAST UPDATED: 05:43 a.m. HST, Apr 02, 2012


MIAMI >> Burger King is trying to revive its ailing empire with a rival's recipe for success.

After years of lackluster sales of its Whoppers and fries, the struggling fast-food giant on Monday launched 10 food items in its biggest menu expansion since the chain was started in 1954.

But there are unmistakable similarities between Burger King's new lineup and the offerings its much-bigger rival McDonald's has rolled out in recent years. The Golden Arches already rolled out specialty salads in 2003, snack wraps in 2006, premium coffee drinks in 2009, and fruit smoothies in 2010.

Burger King doesn't deny that its new chicken strips, caramel frappe coffees, Caesar salads and strawberry-banana smoothies sound pretty close to those on McDonald's popular menu. But executives say the company came up with them through its research.

"Consumers wanted more choices," said Steve Wiborg, president of Burger King's North America operations. "Not just healthy choices, but choices they could get at the competition."

The menu additions are part of Burger King's plan to abandon its nearly single-minded courtship of young men, who were once the lifeblood of the industry but were hard hit by the economic downturn. Competitors went after new customers with breakfast items and healthier fare, but Burger King let its menu get stale. As a result, Burger King for the first time was edged out by Wendy's last year as the nation's No. 2 burger chain. McDonald's solidified its hold on No. 1.

To stem the decline, Burger King executives last year decided to modernize the 7,200-restaurant chain's aging stores, redesign worker uniforms with aprons so they stay clean and even serve the iconic Whopper in cardboard cartons instead of paper wrapping for the first time in more than 20 years. Food, however, is at the heart of their plan.

The revamp is nevertheless a gamble. Burger King's new food could be a flop, and of course, the chain is already late to the party.

"Being an innovator is critical in the fast-food industry," said Darren Tristano, an analyst for the food industry researcher Technomic Inc. But in recent years, he said Burger King has been more of a follower.

Eddie Yoon, a principal at consulting firm The Cambridge Group said companies like Burger King that come out with similar products as their rivals can be successful only if they offer lower prices or superior taste. But if it's merely a "me too" strategy, he said Burger King's venture could fall flat.

"You can have football teams, and just because they're both running the same offense it doesn't mean it will work the same," said Eddie Yoon, a principal at The Cambridge Group, a growth consulting firm.

THE RAMP UP

The fast-food industry has undergone a shift in recent years. Just five years ago, the top three fast-food companies were all burger chains. But concerns over obesity have paved the way for competitors like Subway, now the second-biggest chain, and Starbucks, which climbed up the rankings to the No. 3 spot. Smaller players such as Five Guys, which sells made-to-order burgers, are gaining ground too.

McDonald's quickly adapted. The world's biggest burger chain reinvented itself as a hip, healthier place to eat by offering wireless Internet and rolling out a string of hit menu items such as fruit smoothies, iced coffees and oatmeal.

Burger King failed to keep up. Its share of sales among burger chains fell from 17 percent a decade ago to 12 percent last year, according to Technomic. McDonald's share rose from 42 percent to 50 percent.

All Tom McDonald had to do was look at Burger King's competitors to see why sales at the chain were falling. A Burger King franchisee since 1989, McDonald said the chain's menu hadn't changed much over the years.

"We were getting behind with the wraps and salads that were coming on the market," said McDonald, who owns 19 franchises. "We had salads, but they weren't as good as the competition. We focused on burgers maybe longer than we should have."

McDonald said he expressed his concerns at the company's failure to keep up with the times. But the Miami-based chain had gone through a series of owners over the years, and McDonald said he got little response from corporate about addressing the problems.

He said the attitude from the top changed after New York-based private equity firm 3G Capital bought Burger King last year. That's when Burger King assembled a group of 15 key executives, franchisees and suppliers to evaluate the chain's menu, item by item.

The process, which took three months of daylong meetings, was grueling at times. One day, for example, the group sat through a lengthy presentation complete with charts and graphs on how oils and eggs affect the quality of mayonnaise. A blind taste test of 30 varieties followed. The verdict: They liked the one Burger King was already using.

"That was actually a pretty hard day," recalls John Koch, Burger King's executive chef.

French fries took multiple days, given the various factors like seasoning, oil and frying method. Even the day for soft-serve ice cream, which was rolled out last summer, wasn't as fun as it might sound: A supplier that had 400 vanilla flavors presented the nuances between Madagascar and honey vanilla.

"Trying to come up with the exact intensity of vanilla you need is a little bit daunting," Koch said.

Burger King quietly put some changes in place over the past year. The French fries are thicker so they'll stay hot longer. Burgers now come with one slice of cheese instead of two, so it melts more evenly. And naturally-smoked bacon is now cooked at each restaurant. Previously, Burger King had used a pre-cooked variety with a smoked flavor sprayed on.

THE ROLLOUT

Once executives settled on menu items, it was time to go to the masses. Would the new items measure up to those of Burger King's competitors? To find out, the company conducted consumer tests and revised its recipes over months.

Burger King considered making Panini-pressed snack wraps, for example, but tests showed customers wanted something lighter. The wraps it settled on closely resemble the ones offered at McDonald's — a chicken strip sprinkled with cheese, lettuce and dressing wrapped in a flour tortilla. McDonald's even offers the same flavors — honey mustard and ranch.

Even seemingly straightforward items had to be reworked over and over. The new "Homestyle Chicken Strips" went through 11 variations before the final version was selected. And it took about seven months and six tries before the company found the right mix of creaminess, iciness and tanginess for its strawberry banana and tropical mango smoothies.

"They didn't rush these products out to market," said McDonald, the Burger King franchisee who regularly eats at competitors to stay on top of what they're doing. He said he's confident the new menu items stack up to rivals. "They got feedback from consumers and reformulated them to get it right."

Eldy Pick, a customer who was at a renovated Burger King near the company's headquarters in Miami, said she liked having some lighter options. She normally gets the chicken or fish sandwiches and said the new cranberry apple salad she was eating was "a treat."

But food isn't Burger King's only problem. Many of its restaurants are showing signs of aging. So the company decided it wanted to give them a more modern look that mixes leather armchairs, high stools and plastic chairs in warmer lighting. High partitions will create more privacy in some seating areas. The makeover costs an average of more than $275,000 per restaurant.

That presents another challenge: getting buy-in from franchisees, who own 90 percent of the chain's U.S. stores. So the company is offering those who sign up for the remodeling incentives, such as a 50 percent discount on the annual $50,000 franchise fee.

So far, more than 1,000 franchise locations are slated to be updated in the next year. Over the next three years, 2,500 will be remodeled.

Customers will see changes even in stores that aren't remodeled. The drab red, black or blue shirts workers used to wear have been replaced by metal gray shirts and aprons that were designed with the help of employees. Wrappers, cups and bags now have vivid photos of food that were shot by the same photographer responsible for the catalogs of the high-end housewares retailer Williams-Sonoma.

To get the word out about the changes, Burger King is rolling out its biggest marketing campaign ever. TV ads will feature celebrities, including soccer player David Beckham, comedian Jay Leno and actress Salma Hayek. In one spot, R&B singer Mary J. Blige croons the ingredients of the snack wraps.

Whether the star power of the ads, updated stores and the new food on the menu can fix Burger King's troubles remains to be seen. But Alex Macedo, chief marketing officer for Burger King North America, said the chain has a good chance of rebounding because Burger King is a brand everyone knows.

"People love Burger King and really want a reason to come back," he said.







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Publicbraddah wrote:
There's two parts to the equation of America's obesity problem. One is the fast food restaurants whose menu is heavy on saturated fats and sugar. Add to that the "super sizing" of its menu items. Two are undisciplined people who need only to look in the mirror to see the result of eating unhealthy foods. Since we can't control people's habits, we should have all fast food restaurants contribute a good portion of their taxes to our healthcare industry.
on April 2,2012 | 06:26AM
dhclinton wrote:
dont start...you sound like abercombie
on April 2,2012 | 09:25AM
Publicbraddah wrote:
Nope. Just don't want to support undisciplined fat people who will tax the healthcare system with heart related problems brought on by obesity. Check out who's in line at the malasada wagons..............fat people.
on April 2,2012 | 02:09PM
jaluasa wrote:
No one is holding a gun to those people's head and forcing them into these restaurants. People need to be held accountable for what they put in their mouths, not the fast food industry.
on April 2,2012 | 03:11PM
localguy wrote:
Wendy's, Burger King and McDonalds each have their own special niche for fast food. Depending on the hunger mood I'm in, I'll select one of the three, looking for the most healthy food item. Would be good if all three worked to reduce salt and sugar levels in their foods and offer more healthy choice items. They have improved over the years, keep it up.
on April 2,2012 | 07:16AM
jusmetwocents wrote:
Here's the problem with Burger King that they don't mention in the article and that BK's executives haven't addressed either... Their major cooking appliance in their kitchen is a microwave oven. Everything except their deep fried and frozen products are heated up in a microwave oven. That may have worked in 1976 but it doesn't cut it in 2012!
on April 2,2012 | 08:32AM
onevoice82 wrote:
Their Burgers are flame broiled, McDonalds burgers are fried! Not sure where you are getting your info from, but I will tell you what hurt them more than anything......that creepy burger king character in their recent commercials! He looked like a pedophile, gross!
on April 2,2012 | 09:45AM
jusmetwocents wrote:
Go to any Burger King on this Island and order a Whopper... They put a precooked "flame broild" patty on a bun and then stick it in the microwave. Then they add lettice, tomoto, pickle mayo and ketchup. Same with their breakfast sandwiches and hot cakes. all pre-cooked in a factory and nuked on-site to heat. No thanks!
on April 2,2012 | 12:39PM
AniMatsuri wrote:
Have to admit the new fries better than before.
on April 2,2012 | 09:05AM
primowarrior wrote:
I purchased one of their Chef's Choice burgers in a regular sized meal, and it cost me over $9.00 including tax. It was OK, but not worth going back and spending $9.00 for another.
on April 2,2012 | 09:53AM
PCWarrior wrote:
I had a chef's burger too. Buggah was tiny compared to like a quarter pounder. Never ordering that again. Have to say the Burger King shake was pretty, pretty good.
on April 2,2012 | 10:11AM
SandBar wrote:
Blame that on shipping, medical insurance, electricity, taxes, etc... I can go on and on. How much do you think a minimum wage earner contributes to their health insurance premium at 1.5% of gross wages. All that overhead gets passed down to the customer (you and I).
on April 2,2012 | 11:04AM
primowarrior wrote:
That may be, but still, over $9.00 for a regular sized fast food burger chain combo. And the burger wasn't all that much better than, say, a McD's Angus Burger, which costs about $2.00 less for the meal.
on April 2,2012 | 02:41PM
nodaddynotthebelt wrote:
There is one reason why their strategy will not work here in Hawaii. The Hawaii franchises do not participate in the deals that the company offers. For example, if there is a dollar menu, it will not be a dollar in Hawaii. It will be fifty cents or over. Take the BK Stackers, for example. They nationally advertised price may be a dollar. But if you go to a Hawaii restaurant the price is fifty cent more. If you go to McDonald's on the other hand, the dollar menu is actually a dollar for the items. Why is this so? Because Hawaii Burger King franchise owners decided that they would rather play by their own rules and that has backfired on them. It is simple economics. Given the choice consumers will go to where the products are at a more reasonable price.
on April 2,2012 | 10:47AM
nodaddynotthebelt wrote:
To Burger King: If you want people to come back, and I am one of them, then honor the price that your national ad states. Just look at your Beretania Street location which is right across from the McDonald's, you will notice that there are a lot of customers going to your competitor. Why? Because McDonald's does not play those games that other local restaurants play here. We want an honest deal. If you advertise ninety-nine cents for something, then it should be ninety-nine cents. Not two bucks.
on April 2,2012 | 10:49AM
kainalu wrote:
Burger King doesn't adjust their menus to the locations they serve. MacDonalds does. They have biscuits and gravy in Idaho, mexican cusine in the southwest, and saimen and rice in Hawaii. Burger King has the same boring menu across the states. Additionally, the best burger BK ever made - the bacon-double cheeseburger deluxe - has been discontinued - why? A prime example of how far behind BK is behind MacD's ... and now Wendy's, can be seen in Ewa Beach. Located across Ft. Weaver Rd. from each other, BK's drive-thru is nearly always empty, while MacD's drive thru is NEVER empty. The food always wins. MacD's has better food than BKs'.
on April 2,2012 | 11:58AM
kulanakai wrote:
I remember going to Burger King across from Blaisdell Park with my dad when I was young. Fond memories.
on April 2,2012 | 01:02PM
hanoz808 wrote:
they are too expensive
on April 2,2012 | 01:08PM
fairgame947 wrote:
Not fair that eating healthy costs SO MUCH MORE!!! But it's a gotta do!
on April 2,2012 | 01:16PM
kawika72 wrote:
The one and ONLY way to gain back their lost popularity has to do with PRICE! If they're only concerned with making the most profit, they'll never succeed. Burger King must offer better deals than their competitors. One way to start is honoring their National advertising specials. Another is to offer a $1 menu that is actually ONE Dollar (not $1.49 in Hawaii). Put items that are popular on this menu and not items that will make the most profit for them. I am a loyal Jack-in-a-Box customer cause they give the customers the "biggest bang for their buck". I can be sure that any advertised special is sold at that price, even if we're in Hawaii.
on April 2,2012 | 02:34PM
stanislous wrote:
Have you seen the new french fries at Micky D's? Mrs Obama blames them for all the fat kids... McDonalds caved to the pressure... The fries are smaller but the same price.... Say it ain't so Mrs O.
on April 2,2012 | 02:54PM
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