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AT&T says wireless phone service restored in Hawaii

By Star-Advertiser staff

LAST UPDATED: 04:29 a.m. HST, Jul 26, 2012

AT&T wireless phone service was restored at 10 Wednesday morning following a three-hour interruption that affected voice, data and message services, a company spokeswoman in San Diego reported.

Anna Crowe, AT&T spokeswoman, said the phone company is “still investigating the root cause of the interruption.”

She said she didn’t know how many AT&T customers in Hawaii were affected following the interruption that began around 7 a.m.

“Service is running normally now,” Crow said.

There are no immediate plans to reimburse customers for the lost service until it is determined what caused the interruption, Crowe added,

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allie wrote:
on July 25,2012 | 10:21AM
livinginhawaii wrote:
The company is not committed to servicing Hawaii. Go to their website and when you pull up locations, Hawaii is not listed as one of the states. Plus they left One Waterfront about 10 years ago.
on July 25,2012 | 10:23AM
CriticalReader wrote:
Everyone with an AT&T service plan should be reimbursed an amount equal to the minute rate x the number of minutes the system was down. You get charged by a cel phone carrier for access to service 24 hours a day. They don't supply it but are supposed to, they should get charged. This should be the rule for all cel phones and cable TV plans (prorated credit WHENEVER and for however long the system fails to provide paid for service). Easy to recognize outages and program credits into computer systems. The government should require this as a condition of doing business. Otherwise, rip-off.
on July 25,2012 | 10:26AM
CriticalReader wrote:
And, yes, a cel phone customer does pay for access to service 24 hours a day (same with cable TV). Even if you use neither, you still pay. So, logic follows that the service should be available 24 hrs. a day.,
on July 25,2012 | 10:35AM
pj737 wrote:
I called AT&T and told them to refund me three hours of non-service. They are mailing me a check for 43 cents. Thanks Critical Reader!
on July 26,2012 | 12:32AM
CriticalReader wrote:
THe point is that they should refund everyone, Without their having to call. It should be an automatic requirement.
on July 26,2012 | 07:43AM
goodday wrote:
Cell phones cost more than electricity nowadays :P
on July 25,2012 | 10:57AM
hilopango wrote:
"three-our"??? Who writes this stuff?????
on July 25,2012 | 12:11PM
OldDiver wrote:
The same guy who wrote the Gilligan Island song. "A three our tour". Heh.
on July 25,2012 | 12:48PM
HAJAA1 wrote:
I won't hold my breath for a reimbursement. But I WILL be changing provider when my contract ends next month as this is the third time I was unable to reach important people at an important time. The ultimate "take that!!" Just walk.
on July 25,2012 | 02:00PM
rayhawaii wrote:
Plenty I know lost service cause no signal from Westside to town. Plus can reimburse some money for the dumb texts I receive from who knows Atnt allows to text my phone and I am charged for it since I don't pay for texting.
on July 25,2012 | 02:43PM
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