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More than 1,700 Allegiant Air passengers delayed on Honolulu flights

By Dave Segal

LAST UPDATED: 08:22 p.m. HST, Mar 11, 2013

<br />star-advertiser / arpil 2012<br />Allegiant Air will suspend flights to Santa Maria, Calif., because of low demand.<br />

More than 1,700 Allegiant Air passengers traveling between the mainland and Honolulu were delayed over the weekend and through tonight for as many as two days due to airplane mechanical issues.

The low-cost carrier, which connects travelers primarily from secondary cities to leisure markets, said today that the last of the affected nine flights was expected to arrive early Tuesday morning in Las Vegas — about 52 hours late.

That flight — Honolulu to Las Vegas — was delayed again Monday night from its rescheduled 5:50 p.m. departure when the aircraft that was going to be used didn't pass mechanical inspection. Another plane was readied and the flight finally took off at 6:35 p.m. It was originally supposed to leave at 2:45 p.m. Saturday. The 223-seat Boeing 757 was scheduled to carry 173 passengers and the airline is estimating it will arrive in Las Vegas at 3:21 a.m. Tuesday. 

Other flights delayed from Honolulu were bound for Fresno, Calif; Phoenix; Boise, Idaho; and Stockton, Calif. Inbound flights affected were from Spokane, Wash.; Stockton; Boise and Phoenix.

Allegiant spokesman Brian Davis said the delays were due to unrelated mechanical issues involving three Boeing 757s.

Inconvenienced passengers who live more than 50 miles from the airport were provided hotel rooms, meal vouchers and discounts of $50 to $200 off of future flights, Davis said.

“To the best of our knowledge, all the mechanical issues have been resolved at this point,” Davis said this afternoon. “We anticipate a normal schedule moving forward.”

Las Vegas-based Allegiant said all affected passengers have the option to reschedule or cancel their ticket at no additional cost. Passengers with questions are being asked to call 702-853-4625 and press 1 for a spokesperson. 

“We never want to delay or inconvenience our customers, but the safety of our passengers and crew is our No. 1 priority,” Allegiant said in a statement. 

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busterb wrote:
A case of NOT EVEN getting what you paid for. I thought Go was a sad company, these guys take the cake. But then again, maybe the flight crew sabotaged the plane! I mean who would want to go back to Fresno unless UH was playing?
on March 11,2013 | 02:29PM
allie wrote:
Just a terrible airline. Avoid it like the palgue
on March 11,2013 | 02:54PM
serious wrote:
They have a small airline--cut rates and no backup or maintenance and parts---happens! You get what you pay for. 757 is the sardine of the fleet.
on March 11,2013 | 03:07PM
Anonymous wrote:
i'd rather be late and living than departing on time only to never make it to my destination. after watching so many air crash investigation programs, the pressure to fly on time led to so many of those preventable accidents. besides, being stranded in hawaii isn't such a bad thing, you could do so much worse.
on March 11,2013 | 03:46PM
localguy wrote:
FAA needs to investigate why Allegiant is having so many maintenance problems versus the other airlines. Low budget appears to also be low maintenance on their planes. Have to wonder if they are really doing all required maintenance with qualified personnel. Book em FAA!!!!
on March 11,2013 | 10:31PM
hanalei395 wrote:
Passengers originally suppose to leave for Las Vegas last Saturday at 2:45 P.M., are scheduled (hopefully) to leave today at 5;50 P.M.(?). For their bad luck for choosing this airline, maybe all of that will change while in Vegas.
on March 11,2013 | 04:27PM
HawaiiCheeseBall wrote:
That's the problem with an airline like Allegiant, no alliances to fall back on. When other airlines have a mechanical, they can move their passengers to another partner airline. My American flight was cancelled once so they put me on Delta. It was only an hour delay. Bad news for American was that I had a better experience on Delta!
on March 11,2013 | 04:50PM
localguy wrote:
Pretty sad when Allegiant gives passengers a hotel voucher then expects them to pay the RT cost of around $75 to the Ala Moana hotel. Allegiant had all day to arrange transportation for passengers, took care of their air crew, just dumped the passengers. Anytime an airline has this many maintenance problems it is time for the FAA to inspect their maintenance procedures, see where they are cutting corners, not properly servicing their planes. Obviously this problem shows management hasn't got their act together. Passengers tried to call airline, got the lame recording "We are experiencing a higher than normal call level" Gee, I wonder why. Allegiant is nothing but a wannabee airline.
on March 11,2013 | 10:28PM
Taimalie12 wrote:
Terrible customer service. Took a week to respond to my email reservation request?? You get what you pay for!! FLY HAWAIIIAN OR OMNI TO VEGAS.....
on March 11,2013 | 10:54PM
localguy wrote:
Not true when "Allegiant spokesman Brian Davis said the delays were due to unrelated mechanical issues involving three Boeing 757s." All the mechanical problems are related to Allegiant's failure to ensure quality maintenance is performed to FAA standards on all the planes. The FAA would be well advised to perform a top to bottom review of Allegiant's maintenance practice. I mean, what are the odds against these types of maintenance failures all happening at once? Allegiant is not telling the full story, trying to spin this off as anything but the truth. Be afraid to fly Allegiant, be very afraid.
on March 12,2013 | 07:33AM
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