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Southwest resumes takeoffs after computer glitch

Associated Press

LAST UPDATED: 9:28 p.m. HST, Jun 21, 2013

DALLAS >> A system-wide computer problem forced Southwest Airlines to ground its entire fleet of airplanes preparing for departures late today, and cancellations were expected even after service slowly resumed more than two hours later using a backup system, a company spokesman said.

Brad Hawkins told The Associated Press an estimated 250 flights — most of them on the West Coast — were grounded at least temporarily. The glitch impaired the airline’s ability to do such things as conduct check-ins, print boarding passes and monitor the weight of the aircraft.

Some flights were on the taxiway and diverted back to the terminal after the problem was detected around 8 p.m. PST tonight, he said. Flights already in the air were unaffected.

Shortly after 11 p.m. PST, Southwest posted on its Twitter page that “systems are operating and we will begin work to get customers where they need to be. Thanks for your patience tonight.”

Hawkins said service was sluggish once it resumed because officials were using a different system.

“Backup systems are in place, not the main system, so it’s slower,” he said. “But we are able to start launching these flights.”

He said at least some cancellations were expected because the airline doesn’t do redeye flights and was near “the end of our operational day.”

The late hour of the disruption meant the computer problem affected far more flights on the West Coast, but Hawkins said at least a few on the East Coast were grounded as well.  Southwest, based in Dallas, conducts, on average, 3,400 flights a day.

A spokesman for Los Angeles International Airport said of about 25 inbound and outbound flights remaining tonight, only five departing flights were experiencing delays, of 30 to 80 minutes. At LA/Ontario International Airport (ONT), a total of three flights — all departures — were affected.

Four Southwest flights were temporarily held in Seattle, said Christina Faine, a Seattle-Tacoma International Airport spokeswoman.

One flight to Oakland, Calif., had been due to leave at 9:20 p.m. and departed before 11 p.m. Faine said late tonight that an airport duty manager, Anthony Barnes, told her the others were expected to depart shortly.

Steve Johnson, a spokesman for Portland, Ore., International Airport, said he was not aware of any planes held up there.

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