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HECO upgrades outage reporting system

By Erika Engle

LAST UPDATED: 12:06 p.m. HST, Oct 24, 2013

A new automated outage reporting system capable of handling thousands of phone calls at a time has been implemented by Hawaiian Electric Co.

The new system can be accessed via an 11-digit toll-free number, versus the former, 7-digit local call.

The new number is 1-855-304-1212, and can be used around the clock to report outages, downed power lines or other problems with electric service, according to a HECO statement.

The old number, 548-7961, will remain operational temporarily to help customers transition to the new number. Callers who use the old number will be connected to the new automated system, which was created by Ohio-based Twenty First Century Communications.

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awahana wrote:
Preparation for the PV short circuits to come?
on October 24,2013 | 11:10AM
kauai wrote:
In other words, "we don't want to talk to you in person, even less than before, so we're going to dump your call into an automated voice-menu system, and maybe you'll get so frustrated that you'll hang up and not report the outage or problem, thus making us (HECO) look good to the PUC and the general public (see how reliable we are? no service outages!)".
on October 24,2013 | 11:19AM
localguy wrote:
Gotta love where HECO says the new system is capable of handling thousands of phone calls at a time. Yes, HECO's electrical grid is that dysfunctional.
on October 24,2013 | 12:00PM
Uncleart66 wrote:
HECO is hated by all.....(Unless you get over paid by this monster) HECO is EVIL
on October 24,2013 | 03:01PM
Dolphin743 wrote:
Actually, it's pretty easy toreport an outage. It's just impossible to get an ETA for restoration.
on October 24,2013 | 03:43PM
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