Quantcast
  

Saturday, April 19, 2014         

 Print   Email   Comment | View 3 Comments   Most Popular   Save   Post   Retweet

Board of Water Supply warns customers about phone scam

By Star-Advertiser Staff

POSTED:
LAST UPDATED: 01:52 p.m. HST, Feb 18, 2014

The Board of Water Supply is warning customers of a telephone scam where customers are called early in the evening with bogus collection calls.

The latest incident involved an early evening call to a Board of Water Supply customer in which the individual claimed that a balance of about $100 for the water/sewer bill must be paid immediately or else service would be shut off.

The customer asked to speak to a supervisor, who reportedly demanded credit card payment at that time and threatened service shutoff.  The customer complied with the demand and provided the caller with a credit card number.  When the customer checked the account balance the next day, there was no record of the payment.

The Board of Water Supply said that anyone receiving a similar phone call is encouraged to call the agency at 748-5030 to confirm the account balance first before making payment. 

The agency reminds customers that it does not call customers outside its business hours of Monday-Friday, 7:45 a.m. to 4:30 p.m., to request for payment.  

The agency also does not call customers, demand payment, and collect payment all in the same phone call.   

If a customer is contacted for overdue payment, he or she will be asked to call 748-5030 to make credit card payment. 

The agency also reminds the public that all personnel will be properly credentialed, wearing official Board of Water Supply attire with the agency's logo, driving  labeled vehicles, and carrying an official City and County of Honolulu badge.

Residents are encouraged to call the Honolulu Police Department at 911 if they observe any suspicious activity. The community may also call the agency at 748-5041 to file an additional report. 







 Print   Email   Comment | View 3 Comments   Most Popular   Save   Post   Retweet

COMMENTS
(3)
You must be subscribed to participate in discussions
By participating in online discussions you acknowledge that you have agreed to the TERMS OF SERVICE. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. Because only subscribers are allowed to comment, we have your personal information and are able to contact you. If your comments are inappropriate, you may receive a warning, and if you persist with such comments you may be banned from posting. To report comments that you believe do not follow our guidelines, email commentfeedback@staradvertiser.com.
Leave a comment

Please login to leave a comment.
AhiPoke wrote:
Actually, the public should be warned about the BWS scam. If you've seen your billing statement recetnly you know what I'm talking about.
on February 18,2014 | 02:13PM
Ronin006 wrote:
Ditto.
on February 18,2014 | 05:32PM
Anonymous wrote:
That would be funny if it wasn't true.
on February 18,2014 | 06:25PM
IN OTHER NEWS
Breaking News