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Customer information about go! shutdown

By Star-Advertiser staff

POSTED:
LAST UPDATED: 06:07 p.m. HST, Mar 17, 2014



The following is a Q & A provided to customers from go! airlines on the shutdown of their Hawaii operations.

Q: I have a reservation for travel on go! between March 17, 2014 and March 31, 2014. Do I need to do anything?

A: No, go! will be operating its full flight schedule through March 31, 2014. Only passengers with travel on go! beginning on April 1, 2014 and beyond are affected by this announcement.

Q: I have a travel reservation for a flight after April 1, 2014, what should I do?

A: All passengers holding tickets for flights on April 1, 2014 and beyond will be contacted by go! reservations staff to discuss their reservations. go! has reached an agreement with Hawaiian Airlines to accommodate eligible ticket holders onto flights operated by Hawaiian Airlines. Passengers who are not able to be accommodated onto Hawaiian Airlines will receive a refund.

Q: I am a travel agent with a customer that holds a ticket on go! what should I do?

A: All travel agency bookings must be reaccommodated by go! reservations. Travel Agents should call (888) 435-9462 for assistance.

Q: Should I contact Hawaiian Airlines directly?

A: No, all changes to reservations must be initiated by go!'s reservation department.

Q: I bought my ticket through a travel agency and am not sure what to do?

A: go!'s reservations department will work directly with your travel agent to assist with changes to your reservation. Your travel agent can reach us at (888) 435-9462.

Q: What if I am holding a go! ticket for travel after June 30, 2014?

A: All passengers holding tickets for travel after June 30, 2014 will receive a refund from go!

Q: Can I request a refund even if I am holding a go! ticket for travel on June 30, 2014 or earlier?

A: Passengers holding tickets for travel between April 1, 2014 and June 30, 2014 may request a refund from go!

Q: What if I am unable to travel at the times go! is offering for the new flight schedule?

A: Passengers will be advised of availability for reaccommodation, and any passenger declining the available flights and times will receive a refund.

Q: What if I am holding a reward redemption ticket for travel on go!?

A: Reward redemptions are limited to flights operated by go! through March 31, 2014.

Q: Will I receive a new confirmation number for my flights on Hawaiian Airlines?

A: Yes, when your flight is reaccommodated onto a Hawaiian Airlines flight, you will be issued a new confirmation number.

Q: What number should I call if I have any more questions or need more information?

A: Passengers are encouraged to visit www.iflygo.com for information regarding this announcement and may also contact go! directly at (888) 435-9462.

Q: I booked my travel on Mokulele Airlines and it includes a flight on go!, what should I do?

A: All passengers who purchased tickets from Mokulele Airlines should contact Mokulele to discuss their travel and/or refund options.






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