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Hawaiian Airlines tops U.S. carriers in punctuality again

By Star-Advertiser staff

LAST UPDATED: 3:10 p.m. HST, May 13, 2014

Hawaiian Airlines held its usual spot at the top as the most punctual carrier in the nation.

The state's largest carrier was first among 12 carriers with 91.6 percent of its flights arriving as scheduled in March, according to data released Tuesday by the U.S. Department of Transportation. The national average was 77.6 percent.

A flight is counted on time if it arrives less than 15 minutes after its scheduled time.

Hawaiian also was first in fewest flight cancellations with a rate of 0.1 percent, or five cancellations out of 6,073 flights.

In other categories, Hawaiian was fifth for both mishandled baggage reports with 2.31 per 1,000 passengers, and for fewest consumer complaints with 0.85 per 100,000 passengers.

And in a category reported on a quarterly basis, Hawaiian was second for the fewest number of passengers involuntarily denied boarding at 0.10 per 10,000 passengers.

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