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Gov't: Airlines should disclose bag, seat fees

By Joan Lowy

Associated Press

LAST UPDATED: 06:48 a.m. HST, May 21, 2014

WASHINGTON >> Going to bat for confused passengers, the government is proposing that airlines be required to disclose fees for basic items like checked bags, assigned seats and carry-on bags so consumers know the true cost of flying.

Under new regulations proposed Wednesday by the Transportation Department, detailed fee information -- including for a first and second checked bag -- would have to be provided wherever passengers buy tickets, whether online, on the phone or in person. Any frequent-flier privileges would also be factored into the price.

Now, airlines are only required to disclose bag fees, and even then they don't have to provide an exact price. Some provide a wide range of possible fees in complex charts.

The rule would also require airlines to share fee information with travel agents and online ticketing services, which account for about 60 percent of ticket sales. Fee information is now usually available only through airlines.

The rule doesn't cover fees for early boarding, curbside check-in and other services.

The government also wants to expand its definition of a "ticket agent" so that consumer regulations like the fee-disclosure requirement apply to online flight search tools like Kayak.com and Google's Flight Search even though they don't actually sell tickets.

Many consumers are unable to determine the true cost of a ticket because fees are often hard to find or decipher, the government says.

"A customer can buy a ticket for $200 and find themselves with a hidden $100 baggage fee, and they might have turned down a $250 ticket with no baggage fee, but the customer was never able to make that choice," Transportation Secretary Anthony Foxx said in an interview.

"The more you arm the consumer with information, the better the consumer's position to make choices," Foxx said.

The public has 90 days to comment on the proposal. Foxx said he hopes the rule will become final within the next year.

The effort is partly a response to changes in airline industry business strategy since 2008, when carriers started taking services out of the price of tickets, beginning with checked bags.

More recently, some airlines have begun offering consumers not only a stripped-down "base" airfare, but also a choice of several packages with some of the once-free services added back into the cost of a ticket, but at higher prices. With packages and a la carte fees multiplying, comparison shopping for airfares is becoming more difficult, consumer advocates say.

The department also proposes expanding the pool of airlines required to report performance measures like late flights, lost bags and passengers bounced from flights due to overbooking. Currently, only airlines that account for at least 1 percent of the market must report performance measures, which the department posts online in its Air Travel Consumer Report. The proposed regulations would include carriers that account for little as 0.5 percent of the market. That would bring in discount carrier Spirit Airlines and many regional air carriers.

A trade association for the airline industry said the "proposal overreaches and limits how free markets work," predicting "negative consequences."

"The government does not prescriptively tell other industries -- hotels, computer makers, rental car companies -- how they should sell their products, and we believe consumers are best served when the companies they do business with are able to tailor products and services to their customers," Airlines for America said in a statement.

But Charlie Leocha, who lobbies for passenger rights on behalf of the Consumer Travel Alliance, welcomed the proposal. "We are getting most of what consumers have been requesting for more than five years," he said.

The proposal also would:

-- Require large travel agencies to adopt "minimum customer service standards," such as responding promptly to customer complaints and providing an option to hold a reservation at the quoted fare without payment for 24 hours if made more than a week ahead of the flight.

-- Require airlines and ticket agents to disclose whether the ticket being sold is for a flight operated by another carrier under a partnership arrangement. For example, United Airlines sells tickets for flights operated as "United Express" by several regional airlines. But the planes and crews belong to the regional carrier.

-- Prohibit "unfair and deceptive" practices by airfare search tools, such as ranking flights by some airlines ahead of others without disclosing that bias to consumers.

The proposed rules are the Obama administration's third wave of consumer protections for airline passengers. The effort began with a ban on so-called tarmac strandings in which passengers were cooped up in planes for hours, sometimes in miserable conditions. Facing the prospect of fines of as much as $27,500 per passenger, airlines have nearly eliminated such incidents by canceling flights in advance of severe weather.

Other previously adopted regulations include tougher requirements for compensating passengers denied boarding because of overbooking and a requirement that airlines, travel agents and online ticketing sites display full airfares, including taxes and government fees, more prominently than base airfares. Previously, airlines often advertised base airfares and buried mention of taxes and government fees -- typically about 20 percent of the ticket price -- in fine print.

The airline industry has clashed with the administration over some of the regulations, especially the requirement that taxes and fees be included in advertised fares. Several airlines sued in federal court to overturn the rule, but the court sided with the government, and the Supreme Court refused to hear their appeal.

Airlines have taken their case to Congress, where a House committee recently approved a bill that would effectively nullify the rule and allow airlines to return to displaying base fares and adding in taxes and fees later.

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LRC wrote:
Great job!! Don't let the airlines bully you in this decision. Do what is right for us consumers.
on May 21,2014 | 08:08AM
samidunn wrote:
Of course they should. They should also disclose all the government fees. The public would find out the ticket is about ten dollars and all the rest are fees.
on May 21,2014 | 08:39AM
KaneoheSJ wrote:
Funny how the airlines were so eager to receive our bailout monies and thanked us so effusively but then refused to do something as basic as being transparent with us when it comes to their pricing schemes. Thank you, airlines, for nickel and diming us tax payers for your services. I would also especially like to thank United Airlines for all the times you ripped me off.
on May 21,2014 | 09:16AM
joeglick wrote:
$200 fee, for a change, absurd. What is maddening is that they act as it as never their fault, but always yours. When is the last time you ever heard of an airline employee acknowledge or apologize for a mistake?
on May 21,2014 | 08:45PM
KaneoheSJ wrote:
Oh, and thank you constant anti-Obama posters, for being silent about this, one of his administration's initiatives. Wait for it...
on May 21,2014 | 09:21AM
entrkn wrote:
Full transparency and nothing less.
on May 21,2014 | 10:54AM
Ewaduffer wrote:
So my fellow air travelers, how is that deregulation working for you these days?
on May 21,2014 | 12:29PM
jose2011746 wrote:
Why is Congress siding with the airline companies and going against the U S Government and consumers ? Consumers = voters who elects and pays congress.
on May 21,2014 | 01:43PM
joeglick wrote:
How about a passenger bill of rights, that says you can't squish your paying passengers in a seat, like tuna in a can. In other words, a law requiring that the airlines provide a minimum standard for seat width and leg room space. Let's face it flying, is for many, not a choice, but a necessity, therefore you are a can be treated as a hostage, rather than a client. This is on the airlines, they haven't played nice, and it has become quite clear that the entire air travel deal has to be monitored for abuses. There I'm done, forgive the rant.
on May 21,2014 | 08:38PM
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