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Hawaiian Telcom to try to fix spotty service for businesses

By Star-Advertiser staff

LAST UPDATED: 09:15 p.m. HST, May 27, 2014

Hawaiian Telcom has said it will try to fix intermittent phone service for at least 100 business customers across the islands  between 11 p.m. Tuesday and 2 a.m. Wednesday.

Customers may see more intermittent service during those times, but company officials hope to have the problem resolved by 2 a.m.

Since late morning, the company has received about 100 confirmed reports from Business All-In-One customers, including the Honolulu Star-Advertiser, experiencing disrupted phone service, according to Ann Nishida Fry, Hawaiian Telcom spokeswoman.

The company started receiving reports at about 11 a.m.

Nishida Fry said the source of the trouble stemmed from a call processing problem with a server that provides a "virtual switchboard." She did not have an estimate of when service would be fully restored.

Calls should go to voicemail when the phone service is down and customers should be able to access their voicemails from a non-BAIO line, Nishida Fry said.

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hikine wrote:
Hawaiiantel's DSL service in my area sucks! On the average I only get 1.2mbps speed! Their advertising has a disclaimer... "up to xxx" doesn't guarantee that speed! Sometimes I just wanna go cable already!
on May 27,2014 | 08:19PM
beachbum11 wrote:
Same here bunch of BS from the only phone company in town. Big salaries and poor service. Just waited over two and a half weeks for them to come and fix my line so my dsl would work. And I still had to pay the full monthly charge. Can't get to talk to anyone of importance at Hawaiian tel. What a joke. Had better service when it was Verizon andGTE.
on May 27,2014 | 09:57PM
mauiday wrote:
I had business internet with Hawaiian Telcom. I use my internet for a lot of business e-mail communications, submitting forms for medical authorizations and billing, researching, etc. Internet services went down. Trying to get through to tech support was near impossible. Finally had to stay on the line for 20 minutes out of my business day to talk to a tech. Had to do that several times. It took them a week to finally fixed my problem. It cost me lost business, hundreds of extra man hours to do forms by hand and sent in by mail, missed and delayed communication with other health professionals. Plus all the emotional stress and frustration. I never felt like their customer service or tech support took responsibility or cared about my problem or me as a customer. When I proceeded to get out of the plan due to their poor performance and damage to my business, they sought to penalize me for breaking the agreement. From my experience, I would never recommend Hawaiian Telcom.
on May 28,2014 | 12:21AM
uni2012 wrote:
Their internet sucks.
on May 28,2014 | 02:07AM
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