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State sends erroneous Quest cancellation letters

By Kristen Consillio

LAST UPDATED: 06:08 p.m. HST, Jun 26, 2014

At least 4,582 Hawaii families with Quest health insurance coverage were mistakenly sent letters by the state Department of Human Services this month telling them that their coverage would end on June 30.

Hundreds of recipients have been flooding the state Medicaid offices for answers since receiving the cancellation letters in mid-June.

"I was worried. I thought I had to do the whole process (of applying for Quest coverage) over again," said Kara Faleafine, who received notice that the state was ending Quest health insurance coverage for her two young children at the end of June.

"It's not a fun process to go through. You got to get all your paperwork, all your pay stubs, all your bank statements. It's a lot of hassle," said Faleafine, who was at the DHS's Dillingham office today with her two girls.

When the Star-Advertiser asked DHS officials about the mistake early this afternoon, the agency blamed the error on its mailing vendor, Cardinal Mailing Services, saying the company failed to print the entire file of notices from DHS.

The department said it is spending $2,500 to resend letters on Friday to all affected individuals informing them that their eligibility will be extended at least through Aug. 31.

"DHS sincerely regrets the inconvenience and concern this has caused our medical assistance beneficiaries," the department, headed by Patricia McManaman, said in a press release.

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niimi wrote:
I can't believe we voted for government to add another expensive layer to our health care management. For this?
on June 26,2014 | 05:57PM
tigerwarrior wrote:
First we hear of the glitches in the Hawaii Health Connector whose website and software development cost taxpayers over $204 million--then Med-Quest with their recent blunder which launched a $95 million online IT system near the end of last year to aid in verifying Medicaid eligibility. Considering that errors on such a large scale occur despite spending several million dollars--perhaps we should go with Beta software developers--not paying them a cent until they work out all the bugs--having such software remain its beta stage until it does what the software developers claimed LOL! All kidding aside, I'm guessing that this has a lot to do with the Affordable Care Act, a.k.a., Obamacare's goal to ensure that those qualified for health coverage will get approved--while those who no longer qualify due to eligibility requirements such as not meeting income restrictions will be denied. So this year Med-Quest won't automatically renew coverage, as in passive renewal, as is known in the heath care insurance industry. Then after the catch-up period is completed, sometime later in the year (September?/Med-Quest has been mailing renewal forms from April to September), then Med-Quest will most likely return to its process of passive renewal for qualified Medicaid recipients.
on June 26,2014 | 06:44PM
HonoluluHawaii wrote:
Nothing sticks to The State, everything is everybody else's fault. Tell u what: LET US GET RID OF THE TOP GUN: GOVERNOR NEIL ABERCROMBIE !!! They say that what goes around comes around. For Neil to say go look in the mirror to Senator Ige is in a nutshell what's going on in his Executive Chambers!! All governors have been reflected since William Quinn, and this midget is making us eat crow !!!
on June 26,2014 | 07:21PM
ainaboy wrote:
Its a New Day!
on June 26,2014 | 07:58PM
localguy wrote:
This isn't the first time this clueless government agency has willfully failed in their job responsibilities and it will not be the last. Sad to see there is no professional leadership there, just under worked and over paid bureaucrats. Nei standard.
on June 26,2014 | 08:04PM
bobjones wrote:
old, old news. we knew about this long ago.
on June 26,2014 | 09:37PM
Oahuan wrote:
More excuses from Abercrombie's cabinet staff.
on June 26,2014 | 09:55PM
AmbienDaze wrote:
the mailing vendor CARDINAL MAILING screwed up, thanks to James Hinaga. the state shouldn't be spending the additional $2,500, CARDINAL MAILING should redo the the printing, the mailing and pay the additional postage. these guys are dinosaurs in the digital age.
on June 26,2014 | 10:23PM
JKAMI wrote:
Funny and their website is under construction too. They are certainly functioning in the dinosaur age.
on June 26,2014 | 10:54PM
AmbienDaze wrote:
the state didn't screw up, CARDINAL MAILING screwed up. CARDINAL MAILING should reprint the letters and pay the additional postage to make this right.
on June 26,2014 | 10:29PM
st1d wrote:
imagine how cavalier the state will be when we are covered by obamadontcare.
on June 26,2014 | 11:41PM
opalaedo wrote:
Isn't this the second time that it has erroneously sent out such letters?
on June 27,2014 | 01:42AM
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