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HELCO warns customers of phone scam

By Star-Advertiser staff

LAST UPDATED: 7:14 p.m. HST, Aug 21, 2014

 Hawaii Electric Light Co. has been informed of scams targeting Hawaii Island customers in the wake of Tropical Storm Iselle. Customers reported receiving telephone calls from someone claiming to be a Hawaii Electric Light claims representative. The customers were asked to provide their Social Security number.

HELCO said it will not contact customers to request personal information or direct customers to submit payments via options other than those listed on the back of the billing statement. The utility reminds customers of the following guidelines:

>> Never provide personal, confidential or financial information to an unidentified individual.

>> Ask questions or ask for proper identification. Request the individual's name, company name, and phone number.

>> Be cautious when responding to callers from an unidentified phone number. Phone scammers want to remain anonymous. Be aware that today's technology can be used to mask the caller's phone number and the caller ID could indicate the call is originating from Hawaii Electric Light, even though it is not.

>> Report any suspicious activity to local police.

To obtain a claim form, go to one of HELCO's customer service locations in Hilo, Waimea or Kona, or go online at 

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