Visitor industry leads way in infusing work with aloha

By Ira Zunin

POSTED: 01:30 a.m. HST, Dec 24, 2011

~~<p>Wealth of Health recently covered a landmark change in how providers will be reimbursed. Beginning in October, the Centers for Medicare and Medicaid Services will link $850 million of payments to a new measure: patient survey results. The column introduced a cutting-edge concept, "Crosspitality," a term coined by Andrea Kates of the Business Genome project to describe the art and science of grafting hospitality practices from one industry onto another. She has shown that providers can markedly improve their patient ratings by adopting the elements of a great customer, client or guest experience from role models in other industries.</p>
<p>The state is already highly successful in bringing traditional Hawaiian core values into the visitor industry in a genuine way. Cultural specialists provide education on relationship to place, caring for the land, the importance of family and sincere respect of others enabling visitors to glimpse the unique beauty of the islands and our indigenous culture.</p>
~~

Wealth of Health recently covered a landmark change in how providers will be reimbursed. Beginning in October, the Centers for Medicare and Medicaid Services will link $850 million of payments to a new measure: patient survey results. The column introduced a cutting-edge concept, "Crosspitality," a term coined by Andrea Kates of the Business Genome project to describe the art and science of grafting hospitality practices from one industry onto another. She has shown that providers can markedly improve their patient ratings by adopting the elements of a great customer, client or guest experience from role models in other industries.

The state is already highly successful in bringing traditional Hawaiian core values into the visitor industry in a genuine way. Cultural specialists provide education on relationship to place, caring for the land, the importance of family and sincere respect of others enabling visitors to glimpse the unique beauty of the islands and our indigenous culture. Login for more...