HECO spokesman answers angry readers’ questions

By June Watanabe

POSTED: 01:30 a.m. HST, Aug 24, 2012

~~<p>We received several angry responses to a recent “Kokua Line” column about Hawaiian Electric Co.’s continuing problems with its new computer billing system, which have led to lengthy delays in reaching customer service representatives. See <a href="http://is.gd/o2xCDY">is.gd/o2xCDY</a>.</p>
<p>Readers vented their frustrations not only for “nonexisting” customer service, but also for billing delays and the outsourcing of customer service calls to a mainland company. One reader said he was so angry and frustrated that he contacted the Public Utilities Commission and suggested that others do so, too. (Go to <a href="http://puc.hawaii.gov/forms/complaints-inquiries">puc.hawaii.gov/forms/complaints-inquiries</a>).</p>
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We received several angry responses to a recent “Kokua Line” column about Hawaiian Electric Co.’s continuing problems with its new computer billing system, which have led to lengthy delays in reaching customer service representatives. See is.gd/o2xCDY.

Readers vented their frustrations not only for “nonexisting” customer service, but also for billing delays and the outsourcing of customer service calls to a mainland company. One reader said he was so angry and frustrated that he contacted the Public Utilities Commission and suggested that others do so, too. (Go to puc.hawaii.gov/forms/complaints-inquiries). Login for more...