Water board faults economy for slow customer service

By June Watanabe

POSTED: 01:30 a.m. HST, Oct 11, 2012

~~Question: I tried calling the Board of Water Supply for the past three days and still am unsuccessful. I wanted to ask about a bill and each time I called (about six times each day), I am put on hold for such a long time —  anywhere from 15 to 25 minutes. I try to hold, until I get so frustrated I just hang up. What’s a person to do when they need an answer or need help?
Answer: The backlog is being blamed on “the current economic situation,” with more people calling the agency to request payment arrangements, as well as extensions, said spokeswoman Tracy Burgo.
~~

Question: I tried calling the Board of Water Supply for the past three days and still am unsuccessful. I wanted to ask about a bill and each time I called (about six times each day), I am put on hold for such a long time — anywhere from 15 to 25 minutes. I try to hold, until I get so frustrated I just hang up. What’s a person to do when they need an answer or need help?

Answer: The backlog is being blamed on “the current economic situation,” with more people calling the agency to request payment arrangements, as well as extensions, said spokeswoman Tracy Burgo. Login for more...