Hawaiian Telcom drops ball on responding to emails

By June Watanabe

POSTED: 01:30 a.m. HST, Nov 09, 2012

~~<p>Question: In July someone claiming to be a business account manager subcontracted by Hawaiian Telcom visited my office unsolicited, showing a letter about how I could reduce my monthly bill by almost half. He was carrying a whole stack of letters. After listening to what he had to offer, I indicated I was interested, and he said someone would call shortly to follow up. That was in July. I haven’t heard anything at all for three months. I tried to reach him in August but never heard back. I began to wonder if this was a scam. I went to the Hawaiian Telcom website and requested a call back on Aug. 30. It said I would get a response within three days, but no one responded. I submitted a second request on Sept. 25. Still nothing. I didn’t provide any account information, but I’m concerned that anyone with a company badge and letters with the company’s logo can go around scoping out people’s workplaces. It also perturbs me that no one from Hawaiian Telcom has responded to any of my inquiries. Can you let others know about this so people will exercise caution when dealing with anyone claiming to be from Hawaiian Telcom who shows up unannounced?</p>
<p>Answer: It turns out the purported Hawaiian Telcom representative was legitimate, but the company admittedly dropped the ball in not responding to your concerns.</p>
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Question: In July someone claiming to be a business account manager subcontracted by Hawaiian Telcom visited my office unsolicited, showing a letter about how I could reduce my monthly bill by almost half. He was carrying a whole stack of letters. After listening to what he had to offer, I indicated I was interested, and he said someone would call shortly to follow up. That was in July. I haven’t heard anything at all for three months. I tried to reach him in August but never heard back. I began to wonder if this was a scam. I went to the Hawaiian Telcom website and requested a call back on Aug. 30. It said I would get a response within three days, but no one responded. I submitted a second request on Sept. 25. Still nothing. I didn’t provide any account information, but I’m concerned that anyone with a company badge and letters with the company’s logo can go around scoping out people’s workplaces. It also perturbs me that no one from Hawaiian Telcom has responded to any of my inquiries. Can you let others know about this so people will exercise caution when dealing with anyone claiming to be from Hawaiian Telcom who shows up unannounced?

Answer: It turns out the purported Hawaiian Telcom representative was legitimate, but the company admittedly dropped the ball in not responding to your concerns. Login for more...