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Set amount of downtime OK’d by prior agreement

By John Agsalud

POSTED: 01:30 a.m. HST, Dec 11, 2012

~~<p>A key component when negotiating with a software-as-a-service provider or hosting facility is the Service Level Agreement. SLAs, however, are used for more than just vendor-customer relationships.</p>
<p>SLAs are used by many businesses and government agencies to help define their internal computing infrastructure.</p>
~~

A key component when negotiating with a software-as-a-service provider or hosting facility is the Service Level Agreement. SLAs, however, are used for more than just vendor-customer relationships.

SLAs are used by many businesses and government agencies to help define their internal computing infrastructure. Login for more...



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