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City towing vendor inflated its fees

An apparent contract misunderstanding led to some 2,000 drivers getting overcharged

By Rob Perez

POSTED: 01:30 a.m. HST, Dec 16, 2012

~~<p>The company that recently became the city's exclusive vendor for handling police-initiated tows on Oahu overcharged roughly 2,000 motorists whose cars were towed in the first month and a half of the contract but now promises to offer them refunds for the overpayments.</p>
<p>Hans Tandal, operations manager for Leeward Auto Wreckers, which became responsible for police-initiated tows Nov. 1, acknowledged that the company charged higher hookup and mileage fees than what it proposed in its contract offer and blamed the mix-up on company officials' misunderstanding of documents they received from the city.</p>
~~

The company that recently became the city's exclusive vendor for handling police-initiated tows on Oahu overcharged roughly 2,000 motorists whose cars were towed in the first month and a half of the contract but now promises to offer them refunds for the overpayments.

Hans Tandal, operations manager for Leeward Auto Wreckers, which became responsible for police-initiated tows Nov. 1, acknowledged that the company charged higher hookup and mileage fees than what it proposed in its contract offer and blamed the mix-up on company officials' misunderstanding of documents they received from the city. Login for more...



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