Water Board’s callers wait as new system is installed

For Friday, January 25, 2013

By June Watanabe

POSTED: 01:30 a.m. HST, Jan 25, 2013

~~QUESTION: I tried calling the Board of Water Supply's customer service about a leak from my main waterline. I waited on the phone for 20 minutes, but no one picked up. I called another department and was told that even they couldn't get through, that they've been put on hold for 30 to 45 minutes at a time. Why can't they get another phone line? It's ridiculous that even people within the same company can't reach customer service.
ANSWER: Your complaint is similar to one we received in October about not being able to get through to the Board of Water Supply (see <a target="_blank" href="http://is.gd/CcCrPU">is.gd/CcCrPU</a>), as well as numerous complaints to Kokua Line about not being able to contact Hawaiian Electric Co. after it switched to a new billing system.
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QUESTION: I tried calling the Board of Water Supply's customer service about a leak from my main waterline. I waited on the phone for 20 minutes, but no one picked up. I called another department and was told that even they couldn't get through, that they've been put on hold for 30 to 45 minutes at a time. Why can't they get another phone line? It's ridiculous that even people within the same company can't reach customer service.

ANSWER: Your complaint is similar to one we received in October about not being able to get through to the Board of Water Supply (see is.gd/CcCrPU), as well as numerous complaints to Kokua Line about not being able to contact Hawaiian Electric Co. after it switched to a new billing system. Login for more...