Public notices impractical for HawTel’s many services

By June Watanabe

POSTED: 01:30 a.m. HST, Feb 08, 2013

~~Question: I have been without phone service in Kahaluu since early Friday, Jan. 25. We were promised by Hawaiian Telcom that they would send a repairman no later than Jan. 27, which they did.
But he said it was beyond his capability — that the cable/line team would have to get to it the next day. Unfortunately, we were told via a call to our cellular phone Jan. 31 that because of “weather-related issues” we may not get landline service until Feb. 8. What happened to customer service?
~~

Question: I have been without phone service in Kahaluu since early Friday, Jan. 25. We were promised by Hawaiian Telcom that they would send a repairman no later than Jan. 27, which they did.

But he said it was beyond his capability — that the cable/line team would have to get to it the next day. Unfortunately, we were told via a call to our cellular phone Jan. 31 that because of “weather-related issues” we may not get landline service until Feb. 8. What happened to customer service? Login for more...