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Just functional, Hawaii Connector must improve for users — and fast

By Gerry Silva

POSTED: 01:30 a.m. HST, Oct 27, 2013

~~<p>After more than $200 million in federal dollars, the Hawaii Health Connector was last in the nation to provide medical-insurance plan information. It has a long way to go to become the reliable and consumer-friendly organization that Hawaii deserves. Equally important, it must be able to sustain operations without federal funds in 2015 &mdash; just 14 months away.</p>
<p>Today's Connector is minimally functional. Navigation is cumbersome and tools consumers need are lacking. To be consumer friendly, the website needs to add major features. These were identified in a national study commissioned by AARP in 2011 and provided to the Connector last July.</p>
~~

After more than $200 million in federal dollars, the Hawaii Health Connector was last in the nation to provide medical-insurance plan information. It has a long way to go to become the reliable and consumer-friendly organization that Hawaii deserves. Equally important, it must be able to sustain operations without federal funds in 2015 — just 14 months away.

Today's Connector is minimally functional. Navigation is cumbersome and tools consumers need are lacking. To be consumer friendly, the website needs to add major features. These were identified in a national study commissioned by AARP in 2011 and provided to the Connector last July. Login for more...



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