Quantcast
  

Sunday, December 21, 2014         

TO ACCESS SUBSCRIBER CONTENT:
Current Print Subscribers
ACTIVATE account
- OR -
LOGIN or SUBSCRIBE
for full digital access

Glitch caused water billing errors

The scrambled meter readings were "not easily anticipated," a board official says

By Gordon Y.K. Pang

POSTED: 01:30 a.m. HST, Dec 01, 2013

~~<p>A technical glitch appears to be the key reason why nearly 8 in 10 of Oahu's roughly 166,000 water customers received bills that were overestimated or underestimated during the first nine months of 2013.</p>
<p>But while the problem was resolved in a relatively short time, exactly what caused the hang-up is still unknown, said Henderson Nuuhiwa, Honolulu Board of Water Supply chief information officer.</p>
~~

A technical glitch appears to be the key reason why nearly 8 in 10 of Oahu's roughly 166,000 water customers received bills that were overestimated or underestimated during the first nine months of 2013.

But while the problem was resolved in a relatively short time, exactly what caused the hang-up is still unknown, said Henderson Nuuhiwa, Honolulu Board of Water Supply chief information officer. Login for more...



Login or sign up below for the complete story

Print Subscribers
ACTIVATION
Current print subscribers, activate your premium content account for unlimited online access & commenting
New Subscribers
Find subscription offers in your area and choose the package that suits your reading preferences.

14-DAY PASS
14 day premium online access and commenting ability on StarAdvertiser.com