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Water board policy prevents 3 estimated bills in a row

By Gordon Y.K. Pang

POSTED: 01:30 a.m. HST, Feb 06, 2014

~~<p>A new policy instituted by the Honolulu Board of Water Supply ensures that no customer will receive more than two consecutive bills based on estimated usage, Manager Ernest Lau told a City Council committee Wednesday.</p>
<p>The semiautonomous city agency has also instituted other improvements to ensure there is no repeat of the billing problems that occurred in 2013 when nearly 4 out of 5 of its 166,000 customers received at least one bill that was &quot;estimated&quot; &mdash; meaning they were undercharged or overcharged for at least a month. Customers who contacted the Honolulu Star-Advertiser showed bills stating they owed as much as $3,000 because they had been undercharged over as many as seven billing periods.</p>
~~

A new policy instituted by the Honolulu Board of Water Supply ensures that no customer will receive more than two consecutive bills based on estimated usage, Manager Ernest Lau told a City Council committee Wednesday.

The semiautonomous city agency has also instituted other improvements to ensure there is no repeat of the billing problems that occurred in 2013 when nearly 4 out of 5 of its 166,000 customers received at least one bill that was "estimated" — meaning they were undercharged or overcharged for at least a month. Customers who contacted the Honolulu Star-Advertiser showed bills stating they owed as much as $3,000 because they had been undercharged over as many as seven billing periods. Login for more...



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