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Isle tourist industry criticized over service

An initiative aims to raise cultural awareness as complaints by Japanese visitors increase

By Allison Schaefers

POSTED: 01:30 a.m. HST, Aug 03, 2014

~~<p>Hawaii's been catering to visitors from Japan for decades, but recent reports from Japanese travel sellers indicate that customer service has been getting lost in translation.</p>
<p>Travelers from Japan have been listing Hawaii among their top aspirational destinations since Japan Airlines starting flying to the isles more than 60 years ago, providing the momentum for them to grow into the state's top international market. In 2013, travelers from Japan accounted for 1.5 million visitor arrivals, or 18.5 percent of the state's total. That number was 31 percent behind 1997, the market's peak year, which brought 2.2 million Japanese travelers to Hawaii.</p>
~~

Hawaii's been catering to visitors from Japan for decades, but recent reports from Japanese travel sellers indicate that customer service has been getting lost in translation.

Travelers from Japan have been listing Hawaii among their top aspirational destinations since Japan Airlines starting flying to the isles more than 60 years ago, providing the momentum for them to grow into the state's top international market. In 2013, travelers from Japan accounted for 1.5 million visitor arrivals, or 18.5 percent of the state's total. That number was 31 percent behind 1997, the market's peak year, which brought 2.2 million Japanese travelers to Hawaii. Login for more...



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