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TRAVEL Q & A


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Lotion can trigger TSA swab alert

For Sunday, December 1, 2013

By Ellen Creager

Detroit Free Press

POSTED:



QUESTION: On a recent flight from Phoenix, I was selected to have my palms swabbed by the TSA. Then they told me my hands tested positive for explosives and put me in a room and searched me from head to toe. Of course, they found nothing.

The agent told me it must have been the Lubriderm hand lotion I used that set off the false positive. How can this happen? -- Creamed

ANSWER: It is not an urban legend. Lubriderm, like many lotions and creams, contains glycerin, which in some cases can set off sensitive airport Explosive Trace Detection swab machines, the TSA tells me.

Harmless glycerin is a component of nitroglycerin, used in explosives.

Other things that the TSA acknowledges can cause a hand swab to read positive for explosives are using nitroglycerin heart medication, being exposed to fertilizer (on a golf course or farm, for example) or working in the mining industry.

If you are selected for a search, don't panic. It's the unfortunate price of today's imperfect security.

Q: In June 1989 my husband had earned enough American Airlines miles for both of us to fly first class to Hawaii. We weren't able to use them for many

reasons over the years: young children, job losses, health issues. My husband was concerned about the miles expiring, so he got a letter from an American official stating the miles would never expire.

However, now we are ready to make the trip -- and our miles have expired, and we are upset that American has not honored the promise. -- Vacation Dream

A: You say 1989? Your miles are the frequent-flier equivalent of holding Civil War bonds.

Although you may have a letter from an official, it is superseded by the rules of the program. Buried in the fine print of all frequent-flier programs is a paragraph that basically says an airline can change the terms and conditions or even shut down its program at any time.

American's Advantage Miles expire after 18 months unless you have activity on the account. Call customer service at 800-882-8880 and see how much it would cost to get the miles reinstated -- if they even have a record of your pre-computerized miles.

The lesson for all travelers is to use your miles quickly so they don't fade away.

———

Ellen Creager, Detroit Free Press






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nodaddynotthebelt wrote:
If American Airlines sent a written letter that states that the customer's frequent flier mileage was good indefinitely, that letter becomes a contractual promise. If that official has the power to make such a promise, he can be held liable. Although in most cases the underlying rules supercede this official's promissory letter it is not in good faith business behavior. The customer should take legal action and I would suspect that American would rather just give this customer the promised mileage rather than deal with the bad publicity that this lawsuit would lead to. If the customer has access to a good attorney, I would imagine that they would get the mileage. But would all the effort be worth the time and effort? Probably not. But airlines like American and United have a history of being unfriendly to customers. Maybe this customer can be the David in the battle against Goliath? Who knows?
on December 7,2013 | 07:47PM
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