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Statement from Hawaiian Electric Co.


Hawaiian Electric, Maui Electric and Hawaii Electric Light Company have been working to negotiate a new contract with the International Brotherhood of Electrical Workers (IBEW) Local 1260, which represents the company’s unionized employees on Oahu, Maui County and Hawaii Island.

The former contract expired on October 31, 2010 but had been extended through January 31, while negotiations continued. However, an agreement for a new contract has not yet been reached and today at 3:30 p.m. the union employees walked out on strike.

“We are very disappointed that union chose to strike at this time. We were still willing to continue negotiations. Our goal has been to arrive at a settlement that balances the interests of our employees and our customers. We apologize for any inconvenience our customers may experience,” said Dick Rosenblum, Hawaiian Electric president and chief executive officer. “We know a strike is hard on everyone, and we will continue to keep lines of communication open so that we can resume normal levels of service and bring all of our employees back to work as soon aspossible.”

Non-union employees of Hawaiian Electric Company, Maui Electric Company and Hawaii Electric Light Company will be operating the companies’ electric systems during the union’s work stoppage and every effort will be made to maintain reliable electric service during this time.

In the event of an outage, repair times could be longer than normal. “We appreciate our customers’ patience as repairs will be made as quickly as possible. We hope the public understands that the top priority must be maintaining the safety of our employees and the public,” Rosenblum said.

Here is some additional customer service information:

All customer outage reports will continue to be investigated and repairs made as needed. To report an outage, call:

· HECO: 548-7961
· HELCO: 969-6666
· MECO: 871-7777 (Maui); 1-877-871-8461 (Molokai & Lanai)

Customers can continue to call the Customer Assistance Center for help.
Business hours are 7:30 a.m. to 4:30 p.m., Monday through Friday at HECO and HELCO and from 8:00 a.m. to 5:00 p.m. at MECO.
· HECO: 548-7311
· HELCO: 969-6999
· MECO: 871-9777 (Maui); 1-877-871-8461 (Molokai & Lanai)

Walk-in service – including payment drop boxes – at HECO, HELCO and MECO offices will be temporarily halted, but the following payment options are available:

· Mail
· Automatic Bill Payment (forms available at
· Online payment via
· Charge or debit card (service charges apply)
· Residential customers call 1-888-813-2207
· Commercial customers call 1-888-813-2215

Customers may also pay their bills at the following locations. During the strike period, service charges paid by customers at these locations will automatically be credited to their accounts at a later date.

· First Hawaiian Bank
· Wal-Mart
· Foodland, SackNSave
· KTA Stores (except Hilo)

Priority will be given to repair work. New service will be installed as resources permit, with priority given to emergencies.

Requests to start electric service will require a minimum of 48 hours notice. Customers should plan ahead as service will only be turned on the same day in emergency situations.

Most electric meters will not be read during a strike and bills may be estimated based on past usage. Any difference from your actual electricity use will be adjusted the next time we do read your meter.

For more information, check

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