comscore Hawaiian Airlines first in punctuality again | Honolulu Star-Advertiser
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Hawaiian Airlines first in punctuality again

Hawaiian Airlines, the most punctual airline for each of the last 12 years, continued that trend in February.

Flights by the state’s largest carrier arrived on schedule 91.9 percent of the time to easily beat the 83.6 percent average of the 12 reporting carriers, according to data released today by the U.S. Department of Transportation. Alaska Airlines was second at 89.3 percent. A flight is counted as “on time” if it arrives within 14 minutes of the scheduled arrival time.

Hawaiian also ranked first in fewest flight cancellations with 0.1 percent, representing 3 cancellations out of 5,851 flights.

In other categories, Hawaiian had the fifth-fewest mishandled baggage reports with 2.21 per 1,000 passengers, representing 1,742 reports for 786,993 passengers, and had the sixth-fewest consumer complaints with 0.85 per 100,000 passengers, representing seven complaints out of 827,635 passengers.

Hawaiian also had one pet death during the month when a Great Dane was found unresponsive upon arrival on Feb. 29 Los Angels to Honolulu.

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  • So what! There are other things more important to us travelers — size of seats, recline, seat comfort, luggage space, entertainment, fares and fees, comfort, courtesy, helpfulness, and skill of staff, etc, etc. Hawaiian says nothing because it knows it has raised fares and fees, reduced comfort and other things.

  • So they are on time? Big deal. Why don’t they try to be first in lobby service at HNL? Why don’t they be first in giving us Hawai`i people decent fares? HAL used to stand for Hawaiian Always Late. Now it’s HAG Hawaiian always greedy.

    • Hawai’i people decent fares? Oh W, that’s the problem. Hawaii people with their hand out. Entitled dudes that want something for nothing. Go get a job, contribute to the state, and you’ll be able to buy an airline ticket, no problem bra.

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