NEW YORK >> Online sales have divided retailers into two camps: the quick and the dead.
To that end, Walmart is altering its policies to speed returns, even if it means that nothing is returned at all in some cases.
Starting next month through Walmart’s app, customers will be able to scan goods they no longer want with their smartphone for an instant refund, then drop them off at a customer service desk.
Wal-Mart Stores Inc. said Monday that by using the app, returns will take 35 seconds or less. Returns right now are about quadruple that time, not including any wait in line.
Retailers believe that the costs of accommodating customers with easy returns will be offset by increased volume.
Amazon.com Inc. recently partnered with Kohl’s so that customers in Los Angeles and Chicago can drop off goods bought through Amazon at Kohl’s stores, where employees pack and ship those items back at no cost.
ON THE MOVE
Chamber of Commerce Hawaii has hired Jennifer Wilbur as an assistant vice president for business advocacy and military affairs. Wilbur was previously an office manager/administrative services manager at the state Legislature.