SAN FRANCISCO >> Some of Samsung’s new, almost $2,000 folding phones appear to be breaking after just a couple of days.
Journalists who received the phones to review before the public launch said the Galaxy Fold screen started flickering and turning black before completely fizzling out. Two journalists said they removed a thin, protective layer from the screens that they thought was supposed to come off, but was meant to stay.
But reporters from The Verge and CNBC said they left that layer on and their screens still broke. A CNBC video shows the left side of the inside screen intermittently flashing, and the right side as unresponsive.
SUPER YIKES: something happened to my Galaxy Fold screen and caused a bulge. I don’t know how it happened, and I’m waiting to hear back from Samsung. It’s broken. https://t.co/p1014uB01D pic.twitter.com/3FZJkWtSKr
— Dieter Bohn (@backlon) April 17, 2019
The phone was “completely unusable” after two days, CNBC reporter Todd Haselton wrote .
The long-anticipated folding phone is about the size of a standard smartphone when folded, but can open up to the size of a small tablet. The phone is designed to work whether closed or open; when open, the single screen display is bisected by a crease.
Samsung promises the screen can withstand being opened and closed 200,000 times, or 100 times a day for five years.
The Galaxy Fold goes on sale April 26 in the U.S. for $1,980, making it one of the most expensive phones anywhere — particularly if it isn’t as durable as promised.
Samsung did not immediately comment.
The company had a disastrous rollout of a new phone in 2016 with the Galaxy Note 7, which Samsung eventually recalled because its batteries were catching on fire.
After one day of use… pic.twitter.com/VjDlJI45C9
— Steve Kovach (@stevekovach) April 17, 2019
The screen on my Galaxy Fold review unit is completely broken and unusable just two days in. Hard to know if this is widespread or not. pic.twitter.com/G0OHj3DQHw
— Mark Gurman (@markgurman) April 17, 2019
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this far peeling it off before the display spazzed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
— Marques Brownlee (@MKBHD) April 17, 2019