Column: For too many, UI office is a dead end

Jimmy, in the few short months after the pandemic hit, has gone from having a job, a place to live and modest savings — to no job, no home and no savings. He lives in his car finding a safe place to sleep, using park facilities for personal care, and standing in line at church-sponsored food distribution sites. Jimmy has found navigating the process of claiming state unemployment insurance (UI) payments a nightmare. Not proficient in English and on the computer, not understanding a myriad of instructions, and given the lack of timely communication, Jimmy is in limbo.