By Elima Pangorang
When choosing windows for your home, general manager Mario Garcia of Windows Hawaii advises to ask these questions: What would happen if a dealer goes out of business and where would they stand at the time of a warranty claim? Would the manufacturer honor its national warranty, which does not cover Hawaii unless the dealer is still in business? A lot of times, the answer to these questions are disappointing, however, with Windows Hawaii you can rest assured that you will be covered for life.
When it comes to churning out lasting products, Windows Hawaii’s manufacturer, Anlin, ensures its windows and doors are the best in its class. This is especially true for its Alii Extreme windows and doors that are tailored to withstand Hawaii’s tropical climate. As far as Alii’s warranty goes, customers can expect a superb lifetime installation and product warranty on the windows for as long as you own your home with the True Double Lifetime Warranty. This also includes a lifetime Complimentary Accidental Glass Breakage Replacement feature.
“Manufacturers have a choice, but Anlin decided that bringing quality products to customers and achieving customer satisfaction are the highest priorities, even over making a profit,” said Garcia. “Low priced windows obviously don’t have the quality materials that would merit a higher price point. They usually use subpar materials in order to keep the price low.”
To ensure you do not get stuck with “subpar materials,” be sure to search around and do viable research before believing what some salesmen may say. It is also wise to read the warranty document from all companies you research, as some local window companies might show customers the wrong warranty that is actually more relevant for mainland homes, rather than the Alii Extreme, Hawaii-specific products.
Anlin’s warranty is unmatched by any other company because it has a specific warranty for Hawaii homeowners, unlike other major manufacturers who do not even cover Hawaii in their warranties. Furthermore, other manufacturers do not have windows that are tailored to Hawaii weather, but instead are “one size fits all” and are nationally offered.
Paying attention to the fine print of warranties is vital in order to see what is covered and for how long. One might find that other manufacturers have a warranty that covers their products for only 20 years, and then only 10 years for the subsequent homeowner should you sell your house. Additionally, there are specific sections on houses near coastal seashores, which other manufacturers only warranty products for 10 years installed between 2 miles and 1,001 feet from the shoreline.
To Anlin, this is unacceptable and makes it a point to support its customer and stand behind its product. With an Anlin warranty, Alii Extreme is fully transferrable and remains in effect for life to the subsequent homeowner. Adding to that, while other companies may charge a “handling cost” transfer fee, of $75 for example, Windows Hawaii honors the ownership transfer at no charge at all.
Visit Windows Hawaii’s website, or Anlin’s website at anlin.com for more details (which has a tab specifically for Hawaii). Windows Hawaii is the islands’ exclusive distributor of Anlin products and does not use subcontractors. From getting a quote and estimate to installation, and even beyond, Windows Hawaii is there through it all.