No one knows the unique culture of local business better than a homegrown company. Created by a group of 10 Kaimuki residents in 1921, Territorial Savings Bank (TSB) experienced significant change and growth throughout the years. Now they have 28 branches serving the state (29th opens in April 2017), with over 250 employees.
In order to continuously serve a large number of long-time loyal customers, and meet the needs of their new customers, TSB sought training for their staff. Beryl Hamabata, Assistant Vice President, stated, “Without proper training and staff interaction, decision making and other aspects of our operations will fail.” She knew that the best solution would be to partner with a local resource who also understood Hawaii’s customer base.
Mrs. Hamabata found Leeward Community College’s Office of Continuing Education & Workforce Development (OCEWD) and sent a small group for computer training. After experiencing great service from coordinator William Castillo, and his staff, she decided to pursue additional training. “Will was very helpful in working with us in building a series of courses to suit our needs. It was a perfect,” says Hamabata. They ran the rest of a series of Leadership Development courses and received nothing but positive reviews. Employees who participated thoroughly enjoyed the class and felt more confident in returning to their daily tasks.
Working with a local vendor ensured that TSB would receive the best training for their staff. OCEWD provided a fully customized class, led by an industry expert, and handled all of the details.