Renewed looks and reinforced durability are not the only benefits Windows Hawaii customers reap. In fact, general manager Mario Garcia vamps up the enjoyment of the window business with several customer appreciation activities. These include contests for trips to Las Vegas and access to breakfast and a show through the company’s referral program.
“Once people become our customers, they’re part of our ohana and we treat them as family,” said Garcia.
He goes on to explain that Windows Hawaii’s customer referral program is unparalleled to any other customer referral base on the island.
“Nobody else has anything like (this program.) especially in our field,” Garcia said. “At the end of the year, we recognize those with the most referrals by presenting them with a token of our appreciation.”
The rules are pretty straightforward, making for fun, friendly competition. The individual with the highest number of referrals in 2019 will win the California Hotel Las Vegas Trip for Two compliments of Windows Hawaii and Vacations Hawaii, which will be presented to them at the end of the year. Garcia adds, it’s been a tight race this year, but he is excited to announce the winners soon.
Garcia explains that the company has a database of customer referrals since 2007, but he revamped the program in 2012. It has expanded considerably since then. The first step is to schedule a free estimate with Windows Hawaii and once customers take receipt of the estimate they are automatically entered into the giveaway.
Furthermore, at the end of each quarter, four finalists are chosen and awarded two tickets to KSSK’s Jade Dynasty Show. Then, at the end of the year the finalists will play high card with Sweetie Pacarro of the show and the last person standing will win the Las Vegas trip for two.
“When our customers are satisfied, they talk about the product to their friends and family, and at that time, they send us a name or number,” Garcia said. “We nurture the relationship from there. If we make a sale, that’s good. If not, at least we made friends who believe in our products and they still refer us to their friends.
“We are wishing a very happy holiday season to everyone,” he concluded, “especially to all who have supported us and made us the No. 1 window replacement company in the Honolulu Star-Advertiser’s Hawaii’s Best People’s Choice Awards for the sixth year straight.”
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