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Getting the word

  • GEORGE F. LEE / glee@staradvertiser.com

    Dr. E. Howard Klemmer, emergency room attending physician at the Queen's Medical Center, left, watches as Maryanne Bowden, patient relations advocate, speaks to Nathaniel Lewis, a shift supervisor at the Language Access Network Call Center in Columbus, Ohio, via a portable device that helps Queen's staff members with translation services for patients.

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