Left to their own devices, workers accomplish more

Smartphones, tablets and mobile devices are revolutionizing the business landscape and how employees engage with their employer, customers and each other. Technology research firm Gartner agrees, stating that Bring Your Own Device — BYOD — programs represent the most radical shift in the economics of client computing since the personal computer.

BYOD refers to the practice of employees using their own mobile devices for work — from home, "coffices" (coffee shops used as mobile offices) and just about anywhere. Traditionally, employers issued approved devices and maintained some sort of control over how employees accessed company files and emails, but companies are learning that there are many advantages to embracing the BYOD concept.

» Reduced cost: Employees often have a preferred device that they are comfortable using, which saves the employer from having to issue a new one. Additionally, employees often have a personal mobile plan that supports increased data usage as a result of using the device for work, another potential saving. While some employers provide a monthly stipend (averaging less than $20) to support the increased data usage, their savings are significant.

» Increased productivity: Employees won’t need training to use their personal device, which saves the company time and money. They also tend to do more work when using a device they purchased. According to Intel, adoption of BYOD boosted employee productivity by several hours per week because employees remained connected to work more often and were more inclined to respond to email and perform other tasks.

» Increased employee satisfaction: Churn is painful for small businesses, but when employees can work from anywhere using a mobile device, they’re better able to manage their personal lives and work obligations, resulting in happier employees. They also can pare down to one device instead of carrying one for work and one for personal use.

Naturally, BYOD also raises security concerns. All modern mobile devices, including the iPhone/iPad and current Androids, support an impressive array of security features that businesses can leverage, often at little or no cost, to keep data secure.

Security features range from Exchange ActiveSync policies that can enforce a password to unlock the device to full-blown Mobile Device Management suites that can enforce a much greater level of control. With myriad security options available to match any company’s needs and budget, small businesses can embrace the benefits of BYOD.

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Hawaiian Telcom Information Security Director Beau Monday is a local cybersecurity expert. Reach him at Beau.Monday@hawaiiantel.com.