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Some Hawaii homeowners will be receiving restitution as part of a settlement with a California-based mortgage firm with offices on four Hawaiian islands.
The state Department of Commerce and Consumer Affairs said this week that customers of Prospect Mortgage LLC who were improperly charged fees will receive payments as part of a November settlement between mortgage regulators in 50 states and the company based in Sherman Oaks, Calif. The agency also will receive $47,000 from the company as an administrative penalty.
DCCA did not estimate how many Hawaii borrowers are affected. Prospect has offices on Oahu, Maui, Hawaii island and Kauai.
The agency said Prospect charged borrowers fees for loan settlement services without properly disclosing that a subsidiary, C2C Appraisal Services, was doing the work along with Prospect employees. The agency also said Prospect failed to account for the full C2C settlement service fee.
As part of the settlement, Prospect will change its mortgage policies and procedures involving operations that include disclosures, fees, requirements for charging consumer credit cards and retaining records.
“This settlement agreement sends a strong message against charging unfair fees to borrowers,” Iris Ikeda, the DCCA’s commissioner of financial institutions, said in a statement. “In many cases, improperly disclosed and unexpected fees can cause financial distress to borrowers and would-be homeowners. We are pleased with the results of the settlement agreement and Prospect’s willingness to revise their policies.”