First Hawaiian apologizes for phone delays

First Hawaiian Bank apologized to customers Wednesday for long delays in contacting the bank by phone since the weekend.

At least one customer said he waited more than an hour and a half to speak to a First Hawaiian Bank representative on the phone.

“We understand that some customers are having difficulty contacting our call center and we want to apologize for the inconvenience,” the bank said in an email. “We are currently experiencing very high call volume as we assist customers with their transition to our new online services, which launched this past weekend.”

First Hawaiian Bank launched a new website and mobile phone app last weekend, which required resetting passwords.

The bank directed customers to instructions and videos on the new services at 808ne.ws/2lNnGur.

“We want to thank everyone for their patience and understanding during this transition period,” the bank said.

ON THE MOVE

Hawaii Permanente Medical Group has hired Ling-Yu Tam as director of accounting. She is a certified public accountant and certified management accountant with 20 years experience, previously serving as controller for Waterhouse, a real estate investment firm in Honolulu.

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