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Hawaii NewsKokua Line

Key questions unanswered in crash of licensing system

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JAMM AQUINO / jaquino@staradvertiser.com

Steve Purdy, Marquis ID Systems vice president of sales and marketing, speaks during a press conference on Thursday at Honolulu Hale. MIDS, the vendor who provides the Hawaii driver license card issuance system to Honolulu, and city officials, explained how documents that were scanned at driver licensing centers throughout the state between Feb. 25 and Sept. 15, 2017, are unrecoverable due to a computer crash on Sept. 15.