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Reading the news makes one realize that we have forgotten how to plan, organize, set goals and collaborate with each other. Years ago, the U.S. Air Force adopted total quality management (TQM), a management philosophy that involves an entire organization working together to improve products and services, and customer satisfaction. This philosophy was used by the U.S. to rebuild Japan after WWII.
To all our executives in the private and public sectors, we need to adopt TQM as a way forward. We need to plan better, collaborate, solve problems, anticipate future problems, set goals and evaluate what was accomplished.
Richard Shimomura
Mililani
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