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Star-Advertiser / 2009
Hawaiian Airlines led other carriers in on-time performance for 2004-2014.
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Hawaiian Airlines is back in the No. 1 spot for on-time performance.
The state’s largest carrier reclaimed the top position in November among 13 reporting U.S. carriers with 93.9 percent of its flights arriving on schedule, according to data released Friday by the U.S. Department of Transportation. A flight is considered on time if it arrives within 15 minutes of the scheduled arrival time.
| Staying punctual
The on-time performance of the 13 U.S.-based airlines that have at least 1 percent of total domestic scheduled-service passenger revenue:
1. Hawaiian Airlines 93.9%
2. Delta Air Lines 89.5%
3. Alaska Airlines 85.5%
4. United Airlines 83.9%
5. American Airlines 83.7%
6. Virgin America 83.5%
7. Southwest Airlines 83.3%
8. JetBlue Airways 83.0%
9. Envoy Air 81.9%
10. Skywest Airlines 81.1%
11. ExpressJet Airlines 80.8%
12. Spirit Airlines 75.3%
13. Frontier Airlines 74.0%
U.S. average: 83.7%
Source: U.S. Department of Transportation
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Hawaiian had ranked second in October, 11th in September and third in August. The airline has now been first in six of the 11 months reported so far in 2015. Hawaiian led all carriers in on-time performance from 2004 through 2014.
“November’s exceptional results reflect the hard work of our employees and our collective commitment to bring guests to their destination on schedule,” Hawaiian President and CEO Mark Dunkerley said. “We remain dedicated to continue providing the reliable on-time service our customers have come to expect of us.”
Dunkerley previously said the airline slipped from first place in August and September because of congestion due to construction at Honolulu Airport, increased flights and passenger traffic that resulted in a shortage of gates, delays in processing passengers through customs and immigration during the midmorning peak, and operational stoppages due to lightning strikes at airports throughout the state.
Hawaiian also scored well with fewest flight cancellations in November, ranking second with 0.1 percent of flights. That represented five cancellations out of 6,024 flights.
In other categories, Hawaiian ranked sixth for fewest mishandled-baggage reports with 2.51 per 1,000 passengers, and sixth for fewest consumer complaints with 0.72 per 100,000 passengers.
