CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM
“We’re looking at the pros and cons of (charging a deposit fee to schedule a license renewal appointment online) right now.”
Sheri Kajiwara
Customer services director, City & County of Honolulu
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There shouldn’t be a fine for missing a driver’s license renewal appointment. I tried numerous time to cancel my husband’s appointment and the system kept telling me it couldn’t find it.
I had all the information requested, and I had a confirmation print-out and number. I never was able to cancel it. I would be really upset if I were now to receive a “non-cancellation fine” because the city can’t get its act together when it comes to technology.
Kathleen Ebey
Aiea
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