Question: I didn’t get a notice about the Equifax settlement even though I was affected. Is there a number to call?
Q: Please print a phone number to follow up on the Equifax deal. I know it is online but I don’t have a computer.
Answer: To request that a copy of the notice be sent to you in the mail, or for more information, you can contact the settlement administrator by phone at 833-759-2982, by email at info@EquifaxBreachSettlement.com or by mail at:
Equifax Data Breach Settlement Administrator
c/o JND Legal Administration
P.O. Box 91318
Seattle, WA 98111-9418
These are all in addition to the main source of information, 808ne.ws/equiset, the online clearinghouse about the data breach, which exposed the personal information of 147 million people. Equifax, which disclosed the breach in September 2017, has agreed to a global settlement with the Federal Trade Commission, the Consumer Financial Protection Bureau and 50 U.S. states and territories. A federal court is considering the proposed settle- ment, which includes up to $425 million to help people affected by the data breach, the FTC said last week.
On the website, consumers can confirm whether they were affected, file a claim or opt of the proposed settlement. Victims have until Nov. 19 to exclude themselves from the settlement and until Jan. 22 to file claims.
Q: I tried to get a replacement Social Security card online, but after signing in and getting a code by email to verify myself, the message said, “We’re sorry. We cannot process your request. You cannot request a replacement card online.” What happened?
A: We’re not sure, but the Social Security Administration is looking into it. We’ve heard similar complaints from five other readers, all of whom said the new online service was not working as promised.
SSA announced July 18 that Hawaii residents who are U.S. citizens age 18 or older and meet certain other requirements can request a replacement SSN card online by creating a “my Social Security” account at www.ssa.gov. The other requirements are that they have a U.S. domestic mailing address, not require a change to their record (such as a name change) and have a valid driver’s license or state identification card.
All the readers whose online orders were rejected said they met all the requirements outlined by the SSA, which were reported in Kokua Line and other Hawaii media.
We asked the Social Security Administration whether the complaints we received represented a widespread problem in Hawaii or a few glitches. We’re awaiting a response from spokeswoman Patricia Raymond, who said last week that the agency was looking into the matter.
Auwe
In response to the story in Sunday’s paper about how HPD doesn’t have enough officers to investigate all crimes: Now we know why there are so many people breaking the law. They know they can get away with it! Auwe! — Senior citizen
Mahalo
Kudos and mahalo to the groundskeeper at CORP (Central Oahu Regional Park) for maintaining and keeping the park in such beautiful shape, especially the baseball fields. The tennis facilities could use a little more TLC since the state finals and pro or semipro events could be held there. — Reggie
Mahalo
I want to let the city and county know that I really appreciate their quick response to the Honolulu 311 app. I used it Wednesday evening to report a broken parking meter in Kakaako. On Thursday my request was acknowledged, and shortly after noon that day I received notification that the case was closed and the meter had been repaired! Awesome service, awesome app! Mahalo. — Appreciative user
Write to Kokua Line at Honolulu Star-Advertiser, 7 Waterfront Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813; call 529-4773; fax 529-4750; or email kokualine@staradvertiser.com.
