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Board of Water Supply warns customers about impersonation scam

  • COURTESY BOARD OF WATER SUPPLYBoard of Water Supply logo
    COURTESY BOARD OF WATER SUPPLY
    Board of Water Supply logo

The Board of Water Supply issued a statement Tuesday afternoon to alert the public about recent reports of individuals impersonating BWS employees and attempting to fraudulently collect money.

On Jan. 15, during a phone call, an impersonator told BWS customer that a large sum of money owed on water bills must be paid immediately or else service would be terminated. The most recent incident, which occurred today, involved an individual who approached a resident at his home and tried to collect an alleged outstanding balance owed.

The Board of Water Supply advises anyone approached in either of these ways to call the BWS at 748-5030 to confirm the account balance first before making payment. 

Additionally, according to a news release, Board of Water Supply personnel involved in official activities wear BWS attire with the BWS logo, drive BWS labeled vehicles, and carry an official City and County of Honolulu badge, with the agency identified as the BWS.

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