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Report: More flights arriving late; complaints rising

By Associated Press

LAST UPDATED: 10:29 a.m. HST, Jul 09, 2014

WASHINGTON >> More flights on U.S. airlines are running late or getting canceled, and complaints are rising.

The Transportation Department said Wednesday that 76.9 percent of flights arrived on time in May, down from 79.6 percent in April and 79.4 percent in May 2013.

Hawaiian Airlines and Alaska Airlines, which get good weather on many routes, rank best. ExpressJet and Envoy, which fly smaller planes for big airlines, rank last.

The government says the largest airlines canceled 1.9 percent of their U.S. flights in May, nearly double the rate in April and last May.

Four domestic flights -- all on United -- and one international flight were stuck on the ground longer than federal rules allow. Fliers filed 1,010 complaints with the government against U.S. airlines, up from 720 a year earlier.

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cojef wrote:
This type of complaints will increase more and more. With a slew of airlines mergers in the past 20 years their numbers have declined to a point to where their is no need to compete with each other since it's only a matter bottom line concerns. There are few options available, thus the push to improve the bottom line. Heck with passenger comforts, pack em in like sardines or like in cattle cars. Toss them a few snacks, if not charge them for pre-packaged meals. While they at it, start upping the baggage fees. Homeland Security also joins by increasing fees. As usual the traveling public is caught between them.
on July 9,2014 | 08:29AM
iwanaknow wrote:
I've stopped flying United if I can.
on July 9,2014 | 09:39AM
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